Account Manager
Are you passionate about strengthening customer relationships with a background in SaaS Account Management? Come join our team!
- Full time
- Mid level
- London: £40k-50k base and total OTE £63k-£80k
- London
- Fixed-term contract
We are looking for an Account Manager to join our UK team on a one-year fixed term contract. The Account Manager (AM) is mainly focused on the success, retention, and growth of our existing customer base. The successful candidate will work closely with the BDRs, BDMs, other AMs, Consultancy, Marketing, Support, and Finance teams to ensure the prioritization of revenue growth and customer satisfaction. The AM will work to ensure that the customer is getting the most out of TOPdesk as a product, as well as of the services we provide.
What are you going to do?
Your main remit will be around the ongoing strengthening of vendor/customer relations. Responsibilities will include:
- Acting as the key contact throughout the customer lifecycle including being a contact during onboarding.
- Working to KPIs including renewals, upsell vs downsell, and churn to drive revenue in TOPdesk UK.
- Proactively identify growth opportunities for your accounts
- Regular customer calls, service reviews, and post-implementation queries.
- Collaboration with Marketing/Events to help organise customer-facing events, work on case studies, boost industry-recognised reviews, and facilitate dialogue between relevant thought leaders at trade events.
- Assisting in the completion of Information Security Questionnaires and leading on customer tenders.
- Facilitating larger customer consultancy projects.
Your commercial awareness will allow you to act as a bridge between our customers and colleagues, ensuring a clear, universal understanding of developments and demands within our industry.
Are you our new Account Manager?
- 2-6 years experience in Account Management
- Comfortable demoing a SaaS tool
- Commercially aware, revenue-driven, and able to work to targets
- Strong relationship-building skills, with excellent communication & customer service skills
- Ability to work collaboratively (locally and internationally) but also able to work autonomously managing your own book of business
- Strong negotiation skills
- An adaptable, quick learner, with an ability to identify areas of improvement
- Good levels of initiative — will explore potential customer developments (ex: online training webinars)
- Well-organised CRM skills
- Attention to detail in terms of how related documentation is stored & communicated
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no brainer, of course. But there’s more. Much more. Here you’ll discover more of our employment conditions.
- Base salary of £40k – £50k and total OTE of 63k-80k in London
- Hybrid, flexible working and healthy work-life balance
- Learning budget for your own individual growth
- Generous pension scheme with company contributions up to 8%
- Enhanced maternity & paternity leave
- Private health insurance options
- Cycle-to-work scheme and techscheme
- 15 fully paid sick days, 5 days paid parental/carer leave, and 2 volunteering days
- 26 days of paid annual leave (plus public holidays) and your birthday off!
- Employee Assistance Program for you and your family
- Unlimited career support
- Benefits including team outings & rewards, Perkbox membership, and offices with foosball, darts, and ping-pong!
10 to Grow
Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
Paid parental leave
Enhanced maternity & paternity options to suit your family needs.
10 to Grow
Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
Paid parental leave
Enhanced maternity & paternity options to suit your family needs.
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Apply now
At TOPdesk, we’re passionate about creating an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, identities, religions, disabilities, and with a culturally or linguistically diverse background.
Research shows that women and people from disadvantaged backgrounds are much less likely to apply for a role if they don’t meet 100% of the criteria. If you feel like you meet most but not all the criteria, and genuinely have a strong passion for & desire to learn, then we’d be happy to help you acquire those skills at TOPdesk and we encourage you to apply.
Apply now!