Working in Customer Success: Travelling, helping, and more
Customers are at the heart of what we do. So, you could say, that customer success is one of the most important roles in the entire TOPdesk ecosystem. They’re the smiling faces on the other end of a Teams call or the bubbly personality knocking on your office door, whatever the question or problem, our customer success managers (CSMs) are ready and waiting to help.
From traveller to TOPdesker
“I first met TOPdesk at a careers fair at the University of Liverpool where I studied Modern European Languages. A lecture got cancelled which led to me attending the fair – so you could say it was meant to be!
My degree took me travelling around the world, I spent a year living in Paris and Berlin which provided the perfect grounding for my role at TOPdesk. The experience of living abroad and embracing a new culture helped my confidence to grow and I learnt how to speak to different people in different situations.
When I joined TOPdesk following my studies, I originally worked in Inside Sales. This experience taught me that customers were my passion and that my skills and personality were better suited to this line of work. When the CSM role came up I was delighted to be promoted – TOPdesk completely supported my change of discipline.”
Colleagues aren’t just colleagues at TOPdesk, they are friends. It makes working together on projects fun, providing feedback much easier, and an overall great environment to work in.
Tonicha
Embracing every aspect of customer success
“Something I love about the role of CSM is the variety. I get to work independently and, in a team, whether that’s sales or marketing, both locally and internationally. In fact, I think the hobbies I have developed over the years have helped me to balance this way of working. From dancing as a youngster, to running, and playing darts for a team, I often draw upon the experiences I have had outside of work to help me as a CSM.
A typical day (or week) in my role involves checking in with customers, working with marketing on a customer event, spotting sales opportunities for the team, working with the customer success guild on an international project, writing a case study, carrying out a mini health check with a customer, plus lots more!”
Happy employees make happy customers!
“TOPdesk truly embraces their motto that happy employees make happy customers. I hugely value the freedom we are given: the freedom to learn, the freedom to create a blueprint for your role, the freedom to get involved with new projects and the freedom to action your own ideas. This is so important for growth, both personally and professionally, and something that helps us to provide the best possible experience for our customers.
Also, colleagues aren’t just colleagues at TOPdesk, they are friends. It makes working together on projects fun, providing feedback much easier, and an overall great environment to work in. We spend most of our time each week with our colleagues, so it’s great that TOPdesk feels like a family. I think this atmosphere is greatly felt by our customers as we are able to build and maintain fantastic partnerships and friendships with them, too.”
