Are you a tech-savvy, analytical thinker with a great sense of humour? Are you a good communicator, hard working and not afraid to call yourself an expert IT problem solver? Then we want you to be our new Cloud Support Agent!
You will analyse technical questions and answer them in language non-techies can understand. You will do this mainly for your colleagues, but sometimes you’ll need to explain things to customers over the phone. TOPdesk has offices in no fewer than 11 countries and your immediate colleagues are in the Netherlands, Belgium, Germany and Denmark. So it’s quite an international job!
You’ll start off by going through our intensive induction programme. Day by day, you will build up all the knowledge you need for your work as Cloud Support Agent at TOPdesk and dive deeper and deeper into the wonderful world of our software. You won’t be on your own, of course. Your personal buddy will guide you and arrange your first call listening sessions. In this way, you’ll soon be up to speed with the day-to-day ins and outs of SaaS Support.
You will work in various roles. In the front office, you’ll respond to questions from colleagues and customers; in the back office you’ll work on projects and process improvement. More specifically, for example, you’ll help account managers answer technical questions during the sales process, you’ll analyse and resolve disruptions to services, you’ll automate recurring actions and you’ll optimize documentation to promote knowledge sharing.
You’ll be working in SaaS Support at our head office in Delft where you’ll join a cross-border team of Dutch, Belgian, German and Danish colleagues. While the team does meet up in person several times a year, most of the time they use MS Teams to keep in touch and help each other. Where development is concerned, the team also collaborates with the SaaS Operations team. This team is responsible for establishing and managing our SaaS network.
What’s more, as part of the SaaS Support team, you’ll be the go-to person for any questions about our cloud-based software. Those questions can come from anywhere in our organization: from sales, support, consultancy and development or even the legal team. And when you need to take a break, you can let off steam with your colleagues in the Mario Kart room or at the ping-pong table.
Have you become enthusiastic? Then send us your motivation letter and CV via the application form.
What do we consider important? Your customer focus, perseverance, and your aim to make improvements. We would therefore like to hear, using an example, what these competencies mean to you. And at last, we are curious to know why you’re responding to this role and why you want to join TOPdesk.
Do you have any questions about this position? Please contact Charisa Lalmohamed on 015 270 0900
We understand that you would like to find candidates for this vacancy, but we would rather do it ourselves.