The TOPdesk culture
TOPdesk has been named a Best Employer. TOPdesk excels in four criteria assessed in the World-class Workplace. In this blog, we discuss the ‘my organization’ criterion and the three pillars of the TOPdesk culture: freedom, trust and responsibility.
Nick has worked at TOPdesk for eight years. He is now head of recruitment, but has held five different positions in his time at TOPdesk.
“I started at TOPdesk as an account manager, a commercial role in which you contact new and existing customers from the office. That was my first year. This was followed by other roles: external account manager, team leader in sales, agile coach and, currently, head of recruitment.”
Culture: freedom, trust and responsibility
“As head of recruitment, I think a lot about what TOPdesk is like as an organization and employer. The pillars of the TOPdesk culture are freedom, trust and responsibility. However, I think that a culture is difficult to capture in just three words. It’s easy to attribute the ambiance at TOPdesk to these three pillars, but I’m convinced that our culture is mostly influenced by how we interpret them. For example, freedom means not just being able to do what you want, but also having the opportunity to grow and take the initiative. This contributes to the culture at TOPdesk.”
As well as freedom, the trust that people have in you as an employee is another important aspect of the culture. It’s a kind of unconditional love from TOPdesk that gives you the feeling that you belong.
“As well as freedom, the trust that people have in you as an employee is another important aspect of the culture. It’s a kind of unconditional love from TOPdesk that gives you the feeling that you belong. You’re encouraged to dare to try, which of course means that you will make mistakes. Making a mistake is one thing, but learning from your mistakes and growing together with your colleagues is what brings it all together.”
“I trust my managers because my managers trust me. But that’s not as obvious as it sounds. When I first joined TOPdesk, I thought everything was perfect. It was only a year later that I realized that not everything was perfect, as in every organization. When I brought this up, I appreciated the fact that I was allowed to talk about the problem, and to be part of the solution.”
“I think this is best demonstrated by one of my early experiences at TOPdesk. I’d been working here for nine months, was still pretty young, and after a tough selection procedure I’d been taken on as an external account manager. My very first account was a company in Veenendaal, and I was really nervous and left extra early that morning. I stopped for a coffee at a petrol station, to try to calm my nerves, and was surprised to see Martin there, one of the most experienced account managers at TOPdesk. He took a look at me and said, ‘You can do this, good luck!’ Not the most dramatic of moments, but a positive one that meant a lot to me.”
Like to learn more about the TOPdesk culture and how we work? Take a look at our employee handbook.