IT Operations Manager
As IT Operations Manager, you’ll lead and oversee the work of a 9-person IT Operations team spread across our offices in Delft (HQ), Germany, and Hungary, ensuring consistent and high-quality IT service delivery. Reporting to the Director of IT, you’ll collaborate with the IT Management Team to execute our global IT strategy, optimize processes, and drive continuous service improvements. Your work will directly contribute to helping every TOPdesk colleague work better, faster, and more securely.
- 40
- Medior position
- Hbo/wo
- 4.000 — 6.200
- Delft
What are you going to do as an IT Operations Manager?
- Lead and coach the IT Operations team, fostering a supportive and collaborative culture within a high-performing team
- Ensure smooth and efficient day-to-day delivery of IT services to employees globally
- Drive continuous improvement initiatives across tools, processes, and support operations
- Collaborate with the IT Management Team to implement and align global IT strategies
- Promote knowledge documentation, self-service enablement, and process automation
- Serve as an escalation point for critical IT issues, ensuring timely communication and resolution
- Coordinate with global teams to maintain consistent service levels and regional support
- Contribute to planning and shaping the future of internal IT at TOPdesk
Where will you end up?
At our TOPdesk headquarters in Delft! TOPdesk is a trusted ITSM partner for organizations worldwide, and we believe our internal IT should be just as exceptional as the solutions we deliver to our customers.
You’ll join a global IT department that supports our operations across eight countries. As an IT Operations Manager, you’ll work in the financial domain and be part of the IT management team, collaborating with fellow IT leaders to shape the future of our internal services. You’ll take on a key position in a growing and ambitious department, within a culture that values openness, trust, and autonomy. You’ll have room to learn, experiment, and grow your career, all while enjoying a hybrid work model and a workplace where your ideas truly matter.
Are you our new IT Operations Manager?
- 5+ years of experience in IT Operations or Service Desk management, ideally in a global or multi-site setting, including people management experience
- Strong working knowledge of Microsoft technologies (Azure AD, Intune, M365, Windows endpoints)
- Proven experience applying ITIL practices in daily operations
- A “can do” attitude with hands-on involvement when needed to support the team
- Excellent coaching, mentoring, and team development skills
- Strong problem-solving and communication skills
- Fluency in English (Dutch is a plus)
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: meet the team
You get to meet two of your future peers to talk about the challenges and goals you’ll face.
5 Third interview: meet your manager
Get to know the manager of your future team! A friendly intro and a chance to ask your questions.
6 Contract discussions
Everyone excited? Check! Time to draw up a contract and choose your start date.
7 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Got excited?
The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.
In need of some inspiration for your cover letter? We are curious about your strategic thinking and mentoring experience. Next to that, we want to know why you want to work in this role at TOPdesk.
Apply