IT Operations Manager – Service Delivery & End-User Support
Are you passionate about helping people work better through reliable, modern IT? At TOPdesk, we’re looking for an IT Operations Manager to lead our global support team and ensure our colleagues around the world have the tools, devices, and help they need to do their best work.
- 40
- Medior position
- Hbo/wo
- 4.000 — 6.200
- Delft
What are you going to do as an IT Operations Manager?
- Lead and develop the IT Operations team, creating a high-performing and collaborative support team
- Ensure reliable, responsive global IT support and endpoint lifecycle management across multiple countries
- Oversee service desk operations and knowledge management (e.g., documentation, self-service enablement), and introduce ITSM best practices
- Identify and implement improvements across support processes, performance metrics (SLA, CSAT), and tools used by the team
- Act as the final escalation point for complex end-user issues across services, devices, and platforms
- Collaborate with Infrastructure and Applications teams to ensure alignment with global IT strategies
- Drive onboarding/offboarding process excellence and provisioning standardization
- Support global initiatives around hardware/software lifecycle, asset tracking, and compliance
- Managing suppliers and vendors on various projects around hardware and software
Where will you end up?
As IT Operations Manager, you’ll lead the IT Operations team across our Delft HQ, Germany, and Hungary, ensuring high-quality end-user support and IT service delivery. You’ll collaborate closely with the Director of IT and the broader IT Management Team to scale support processes, modernize our tooling, and help shape the future of internal IT at TOPdesk.
Are you our new IT Operations Manager?
- 5+ years of experience in IT Operations or End-User Support leadership, ideally in a multi-site or international setup
- Experience managing and developing IT teams and individual members
- Strong working knowledge of:
- ITSM tools such as TOPdesk, Jira Service Management, ServiceNow
- Endpoint management with Microsoft Intune or similar like Jamf, Kandji
- Azure (cloud infrastructure, identity, and endpoint integrations)
- Device lifecycle management and asset tracking practices
- EntraID and modern identity management principles
- Solid understanding and application of ITIL principles (v4 certification a plus)
- Hands-on mindset: you’re not afraid to step in when needed to support the team
- Excellent communication skills in English (Dutch is a plus)
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: meet the team
You get to meet two of your future peers to talk about the challenges and goals you’ll face.
5 Third interview: meet your manager
Get to know the manager of your future team! A friendly intro and a chance to ask your questions.
6 Contract discussions
Everyone excited? Check! Time to draw up a contract and choose your start date.
7 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Got excited?
The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.
Why we ask for a motivation letter? We’re curious about your experience with strategic thinking and mentorship. Use your letter to show us how you’ve made a difference—ideally with specific situations or results. We’d also love to hear why you’re applying for this particular role and what attracts you to working at TOPdesk.
Apply