Director of IT operations
You’re a leader who combines technical expertise with strong leadership and strategic thinking to foster a high-performance IT culture. You're passionate about innovation, security and operational excellence and ready to make a significant impact at TOPdesk. Sounds like you? Join us now!
- 40
- Senior position
- Hbo/wo
- € 7000-10.000
- Delft
What are you going to do as a director of IT operations?
Lead our internal IT strategy and infrastructure through an exciting period of transformation! As director of IT operations, you will ensure the security, reliability, and scalability of our IT environment. In collaboration with senior leadership, you’ll develop and execute TOPdesks IT strategy so that it is aligned with business goals, driving efficiency and innovation.
As our director of IT operations , you’ll build and coach IT teams in charge of security, infrastructure, business applications and servicedesk, fostering a culture of innovation and accountability. You will define workforce strategies to support organizational growth and will be in charge of project and change management. You’ll lead IT projects with a focus on risk management, resource allocation, and minimal disruption to business operations.
In your day-to-day work, you will focus on the following themes:
- IT business applications, operations & infrastructure. You’ll oversee the design, implementation, and optimization of scalable IT systems, ensuring seamless service delivery and operational continuity.
- Financial & vendor management. You’ll manage IT budgets, optimize spending, and handle vendor relations, ensuring cost-effective contracts and software cost management.
- Technology & innovation. You’ll identify automation and process improvement opportunities, and drive the adoption of emerging technologies for competitive advantage.
- Cybersecurity & compliance. You’ll establish robust security protocols, ensure compliance with regulatory standards (ISO, NIS2, GDPR, etc.), and lead security audits.
Where will you end up?
At our TOPdesk headquarters in Delft! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
As our director of IT operations, you will be based in Delft, but you will manage IT teams across multiple countries, ensuring smooth global operations. You’ll report directly to our CFO and will help align IT strategies with broader company objectives.
Are you our new director of IT operations?
- You have a bachelor’s degree in information technology, computer science, or a related field; a master’s degree is a plus.
- You have more than 10 years of progressive IT experience, with at least 5 years in a leadership role.
- You are experienced in managing enterprise IT systems, including network management, business applications, and cybersecurity frameworks.
- You have a strong track record of building and leading high-performing teams.
- You have excellent project management skills and the ability to prioritize and execute complex initiatives.
- You have strong communication and problem-solving skills.
- You are fluent in English, both spoken and written.
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
10 to Grow
Use 10% of your work hours and a budget of 10% of your gross annual salary for personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Use 10% of your work hours and a budget of 10% of your gross annual salary for personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we'll find out whether your experience and skills make you a perfect fit for the role.
3 First interview: meet our CFO
You'll speak to our CFO, who is in charge of the international finance domain.
4 Second interview: team
In two consecutive sessions, you’ll meet your peers.
5 Third interview: culture
Let’s get to know each other even better. If you have the true TOPdesk spirit, we'd love to have you on board!
6 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
7 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Got excited?
The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.
In need of some inspiration for your cover letter? We are curious about your IT and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.
Apply now