Data Analyst
As a Data Analyst, you’ll play a key role in enabling data-driven decision-making across TOPdesk by delivering trusted insights stakeholders can rely on and ensuring data quality. You will analyze complex datasets, create impactful visualizations, and provide recommendations that influence key business decisions and long-term strategy. You’ll work closely with colleagues in IT and across the business to ensure stakeholders have access to accurate, accessible, and actionable data.
- 40
- Medior/senior position
- Hbo/wo
- 4000-5500
- Delft
What You’ll Be Doing
- Analyze, create and manage datasets, identifying trends, patterns, and opportunities
- Build and maintain dashboards and reports that clearly visualize key metrics and performance indicators
- Work closely with teams across Sales, Marketing, Finance, and other key departments to turn challenges into clear, data-backed solutions and foundational datasets
- Collaborate with Data Engineering, Business Applications, and other IT teams to understand the data journey and ensure seamless, governed data flows from source to end-user
- Carry out on-the-spot analyses to quickly solve important business questions
- Ensure data quality through governance and validation practices, while maintaining awareness of relevant data privacy regulations
- Identify and refine key performance metrics that drive strategic decisions
- Explore and adopt new tools, methods, and trends in data analytics to continuously improve capabilities
Where will you end up?
As a Data analyst you will end up in team ‘Orion’ in the TOPdesk IT department! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
What you bring?
Education & Experience
- Degree in Data Science, Statistics, Computer Science, or a related field
- Minimum 5 years of experience in data analysis, with demonstrated success in delivering insights that inform decisions
Technical Skills
- Able to turn complex datasets into clear insights that drive confident business decisions
- Proficiency in SQL and Python, or similar data analysis relevant languages
- Experience with visualization tools such as Qlik, Tableau, Power BI, or similar
- Knowledge of data governance, data privacy (such as GDPR), and practices for ensuring data quality
Soft Skills
- Adaptable and solution-oriented, with strong problem-solving skills and attention to detail
- Skilled at building collaborative relationships and understanding business processes
- Excellent communication and presentation skills to explain technical findings to non-technical audiences
- Takes initiative to identify gaps, owns the process of fixing them, and thrives with minimal supervision
- Proactive in learning new tools and staying current with analytics trends
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Got excited?
The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.
Why are we asking for a cover letter? We want to learn about your experience and understand how you envisage excelling in this role. We would also like to hear why you would like to work at TOPdesk.
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