AI engineer
As TOPdesk's first Enterprise AI Engineer, you will own the technical layer of AI adoption across the organisation. Sitting within IT Operations and the wider Global IT, and contributing to the general AI strategy, you will build, integrate, and govern the tools that make AI work in practice; from automating IT Ops workflows to developing cross-functional AI use-cases that are safe, compliant, and genuinely useful. You are a builder who understands enterprise IT and knows how to translate AI capability into operational value.
- 32-40
- Medior/senior position
- Hbo/wo
- 3500 - 5250
- Delft
What you will own
AI Tooling Integration & Management: Own the technical management of TOPdesk’s internal AI platforms. Build and maintain API integrations, MCP servers, connectors, and workflow automations that extend these tools into TOPdesk’s operational stack (TOPdesk ITSM, Jira, Microsoft 365, Azure, and more).
IT Operations Automation: Apply AI to IT Ops’ own workflows; incident triage, ticket routing, reporting, asset queries, SML/onboarding automation, and scripting assistance. Reduce manual steps and free team capacity for higher-value work. Contribute to the scripts repository and establish AI-assisted scripting as a team-wide practice.
AI Use-Case Development (Cross-functional): Partner with other domains to identify, prototype, and deliver AI use-cases across departments. Run hackathons, discovery workshops, and proof-of-concepts.
AI Governance & Compliance Tooling: Build and maintain the technical infrastructure for AI governance: usage analytics dashboards, policy enforcement tooling, approved-tool registry, and EU AI Act compliance tracking.
AI Adoption Enablement: Act as the technical face of AI enablement at TOPdesk. Run knowledge-sharing sessions, build internal demos, maintain prompt libraries, and support the AI champion network. Help employees practically understand what AI can do for their role.
Platform Security & Responsible Use: Work with other teams to ensure all AI tools meet TOPdesk’s security, privacy, and GDPR standards. Evaluate new AI tools before approval, maintain the approved-tools governance process, and help enforce the acceptable use policy.
Company and team description
As TOPdesk’s first Enterprise AI Engineer, you will own the technical layer of AI adoption across the organisation. Sitting within IT Operations and the wider Global IT, and contributing to the general AI strategy, you will build, integrate, and govern the tools that make AI work in practice; from automating IT Ops workflows to developing cross-functional AI use-cases that are safe, compliant, and genuinely useful. You are a builder who understands enterprise IT and knows how to translate AI capability into operational value.
Qualifications
Essential
- 2–4 years in a technical role involving scripting, automation, or systems integration (Python required; PowerShell a plus)
- Hands-on experience building solutions with LLM/AI APIs (Anthropic Claude, OpenAI, or equivalent)
- Demonstrated ability to build and deploy integrations or automations in a business environment
- Solid understanding of enterprise IT concepts: identity, ITSM, endpoint management, M365 ecosystem
- Practical knowledge of AI governance, responsible use, and EU/GDPR data privacy principles
- Clear communicator: able to explain AI and automation technical decisions to non-technical stakeholders
- Self-directing and delivery-focused; comfortable with ambiguity, works from outcomes not instructions
- Experience with Model Context Protocol (MCP), agent orchestration, or building AI workflow tools
- Microsoft Azure / Entra ID familiarity
- Experience with Power Automate, Logic Apps, or similar low-code automation platforms
- Knowledge of ITSM platforms (bonus: TOPdesk itself)
- Previous experience in an internal IT or IT Operations function (understands the service model)
- Background in AI adoption enablement, training, or change management
Strong Advantage
What we do not need
- A PhD or research-track ML background
- Pure software engineering
- Deep specialisation in a single AI framework
What we offer
- Working at one of the best employers in the Netherlands
- A role in an international, fast-growing company
- Free lunch and barista at the office
- 2.5% of your time for volunteer work
- A strong focus on diversity, inclusivity, and sustainability
- And plenty of additional perks
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Got excited?
The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.
Why are we asking for a cover letter? We want to learn about your experience and understand how you envisage excelling in this role. We would also like to hear why you would like to work at TOPdesk.
Apply now