UX Designer – AI Experiences
TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,000 customers worldwide. For our Delft office, we are looking for a UX Designer - AI Experiences.
- 32-40
- Medior/senior position
- Hbo/wo
- € 4.500 - € 5.500
- Delft
Where will you be working?
At TOPdesk’s headquarters in Delft, Kaiserslautern or Budapest.
As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platforms. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.
Your Job
- Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems
- Responsibility for the entire design process from initial discovery to final delivery
- Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
- Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
- Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
- Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
- Validation and refinement of designs through feedback gathering, usability testing, and data analysis
- Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
- Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
- Contribution to raising UX maturity and improving design processes across the organization
- Continuous monitoring of emerging trends, tools, and best practices within the UX field
Your profile
- You have 5+ years of professional experience in UX design (medior/senior capacity)
- You have a bachelor’s degree or vocational qualification in design, HCI, or a related field
- You have hands-on experience designing and shipping AI-powered features or products that are used by real customers
- You have shipped and measured the success of AI-powered feature from a human-centered design perspective
- You can advise other designers on best practices for designing and evaluating AI features, baes on your learned experience
- Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact
- You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
- You have experience working with or contributing to design systems
- You can validate designs through research, usability testing, and feedback
- You are experienced in driving strategic decisions in a product triad
- You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
- You are proficient in English, ensuring clear communication across teams
- You are passionate about accessibility, inclusivity, and solving complex design challenges
- You have a proactive mindset and a drive for continuous improvement
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
