Director of Strategic Programs
The Director of Strategic Programs is responsible for driving company-wide value creation initiatives. This individual drives important parts of the Value Creation Plan, ensures rigorous execution against our long-range growth targets and supports Corporate Development efforts. This role sits at the intersection of finance, and operations, translating TOPdesk strategy into measurable outcomes and ensuring execution discipline across the organization.
- 40
- Senior position
- Hbo/wo
- TBD
- Delft, Remote
About TOPdesk
At TOPdesk, we believe work should be easier and more enjoyable for service teams and the people they support. For more than 25 years, we’ve helped organizations improve service delivery with our user‑friendly software, expert guidance, and a culture built on collaboration, curiosity, and customer value.
With €125M in revenue and a rapidly scaling international footprint, TOPdesk is entering a pivotal new phase of strategic growth. We are sharpening our long‑range strategy, investing in value creation, and strengthening the operational backbone needed to accelerate our global ambitions.
Why join TOPdesk?
- Play a defining role in the next stage of growth for a profitable SaaS company.
- Influence decisions and outcomes that will shape TOPdesk’s next decade.
- Drive cross‑company strategic programs with direct visibility to the Executive Leadership Team.
- Improve how TOPdesk executes on its long‑term Value Creation Plan—from strategy and financial impact to disciplined execution.
- Work with colleagues who value transparency, ownership, and building solutions that genuinely improve how organizations work.
Key Responsibilities
- Lead company-wide strategic initiatives critical to TOPdesk’s long-term growth and profitability as directed by the CFO and COO.
- Ensure measurable value realization from the Value Creation Plan, with clear accountability for revenue, margin, and operational impact.
- Translate board-level priorities into structured, trackable programs with clear KPIs and financial impact. Identify risks early and implement mitigation strategies.
- Serve as a strategic thought partner to the Executive Leadership Team, shaping investment decisions, prioritization trade-offs, and resource allocation.
- Take ownership of end-to-end program management and execution for TOPdesk’s most strategic company-wide initiatives – from scoping and design through launch and scaling.
- Foster a culture of AI-driven performance by proactively identifying and embedding high-impact agentic AI solutions within internal processes.
- Lead strategic workstreams in Corporate Development with a focus on due diligence and executable integration roadmaps.
Qualifications
Experience
- 6+ years in strategy consulting, corporate development, or private equity portfolio operations.
- 2 years of industry experience in a similar role, a plus.
- Experience in a PE-backed SaaS or high-growth B2B technology company strongly preferred.
- Direct exposure to board reporting and investor-facing environments.
- Experience supporting M&A and post-merger integration initiatives.
Skill set
- Highly analytical and strong critical thinking, able to break down a complex problem into manageable pieces and generate actionable insights.
- A value creation mindset: prioritizes impact, focuses on outcome, and connects the work to business goals.
- Ability to move seamlessly from strategy to execution.
- Exceptional stakeholder management and executive presence.
- High accountability and bias for action.
- Ability to harness AI tools to enhance efficiency, quality, and impact.
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
Applying process
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Screening call
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
We have a strong culture and want to be sure that you and TOPdesk are a good match.
4 Second interview: role
We discuss the scope of the role, key expectations, and the challenges ahead to understand how you think and approach strategic work.
5 Third interview: CVC
Since this role is closely connected to our Value Creation Plan, you’ll speak with our Operating Partner at our private‑equity partner, CVC.
6 Fourth interview: on-site presentation
You’ll join us in Delft to present your approach to a role‑related topic and discuss it with several TOPdesk leaders.
7 Contract discussion
When we agree it’s the right match, we’ll share a transparent offer and walk through the next steps with you.
8 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day.
Got excited?
The button below will take you to the application form.
Please include your CV and a cover letter outlining your motivation for TOPdesk and this role, along with any additional insights you consider important for us to know.
Appy!