Application engineer – Salesforce administrator
As our Salesforce administrator, you’ll ensure TOPdesk gets the most value out of Salesforce by enabling automation, optimizing workflows, and maintaining platform stability. You’ll configure and customize Salesforce to meet evolving business needs, manage data quality, and support key processes that drive sales effectiveness and strategic goals. You’ll work closely with colleagues in IT and across the business to ensure Salesforce is reliable, efficient, and easy to use.
- 40
- Medior/senior position
- Hbo/wo
- 4000-5500
- Delft
What are you going to do as an application engineer - Salesforce administrator?
TOPdesk is at the beginning of our Salesforce journey, and we’re excited to lay strong foundations for future growth. We’re looking for someone who can help us build and shape our Salesforce environment from the ground up
- Automate and simplify sales processes so the team can focus on value-adding work
- Ensure Salesforce data is accurate and reliable for reporting and decision-making
- Manage the release lifecycle (testing and deployments) to keep the platform stable and compliant
- Support and troubleshoot integrations with tools like Clay and DocuSign
- Enable sales and revenue teams to use Salesforce efficiently and effectively
- Monitor system health, performance, and security, and take proactive action when needed
- Explore new Salesforce features (including AI) and recommend adoption where they improve business outcomes
- Share Salesforce knowledge and best practices with colleagues to raise overall expertise
- Broaden your scope by contributing to neighboring platforms such as HubSpot and NetSuite
- Collaborate with the Revenue Operations team on KPI Management and reporting within the tool, ensuring that metrics such as churn, retention rate, Annual Recurring Revenue (ARR), and other key sales performance indicators are accurately tracked and actionable.
Where will you end up?
As a Salesforce administrator you will end up in team ‘Atlas’ in the TOPdesk IT department! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
Are you our new Application Engineer - Salesforce Administrator?
Education & Experience
- Degree in computer science, information systems, or a related field
- 3+ years of experience as a Salesforce administrator or developer
- Salesforce Certified Administrator (ADM-201) required or in progress; other certifications (Advanced Admin, Platform App Builder) are a plus
Technical Skills
- Strong experience configuring Salesforce: custom objects, fields, page layouts, record types, Flows, approval processes, and alerts
- Skilled in data management: imports/exports, cleansing, validation rules, and duplicate management
- Familiar with release management practices: sandbox setup, testing, deployments
- Knowledge of Salesforce security features and compliance practices (e.g., login policies, field-level security, GDPR awareness)
- Understanding of integrations: connected apps, APIs, and exposure to tools like HubSpot or NetSuite
- Familiarity with version control tools (e.g., Git) is a plus
Soft Skills
- Adaptable and solution driven, with strong problem-solving skills and attention to detail
- Skilled at building collaborative relationships and aligning with business stakeholders
- Excellent communicator, able to explain technical topics to non-technical audiences
- Takes initiative to identify gaps, owns solutions, and thrives with minimal supervision
- Curious and proactive in learning new tools, trends, and best practices
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
10 to Grow
Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
Paid parental leave
Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Got excited?
The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.
Why are we asking for a cover letter? We want to learn about your experience and understand how you envisage excelling in this role. We would also like to hear why you would like to work at TOPdesk.
Apply now