FAQ

TOPdesk builds service management software. It is an ITSM (IT Service Management) platform that helps organizations keep their internal services running smoothly. If someone’s laptop won’t connect or they need access to a new tool, they log it in TOPdesk and the right team picks it up. Of course, our tool is not limited to IT departments only, but used extensively across domains, such as HR and Facility. Take a look at our product website or read a brief introduction to our ITSM software

TOPdesk has over 700 colleagues across 8 countries, headquartered in Delft, the Netherlands. Our offices are located in Antwerp, Ballerup, Budapest, Charleroi, Delft, Kaiserslautern, London, Manchester, Orlando, Sao Paulo, and Tilburg. Visit our contact page for full office details.

We think so! But don’t just take our word for it and experience yourself. TOPdesk’s culture is build on Trust, Responsibility, and Freedom. Your career at TOPdesk will develop in the most exciting and challenging ways, bringing out the best in you and your colleagues every day. We’re on the road to professional happiness, personal development and a healthy work-life balance. 

Curious what that actually looks like day to day? Check out our public Glassdoor and Kununu profiles, where current and former colleagues share their own ratings and experiences across categories like work-life balance, culture, and career opportunities 

After you apply, a recruiter reviews your CV and motivation letter. If it’s a match, you’ll move into one or more interview conversations, typically using the STAR (or STARR) method to talk through real examples from your own experience. Some interview processes end with a short case exercise.  

The goal throughout the application progress is an honest, two-way conversation. Together, we want to figure out if there’s a good match between you, TOPdesk, and the challenges of the role. 

Most roles at TOPdesk start with a screening call, followed by two interview rounds. Management and director roles typically go through a few more. You’ll always find the exact process explained in the vacancy itself. 

STAR stands for Situation, Task, Action, Result, often extended to STARR with an added “Reflection” step. TOPdesk uses it to explore real examples from your past rather than hypothetical answers, specifically to check for the traits that matter most here: being customer-focused, initiative, independent, responsible, and eager to learn. (Besides, there are role specific traits.) There are no “wrong” answers; the goal is understanding how you think and work, not testing you against a checklist. 

You’ll hear back from us within a week of applying. From there, the process depends on the number of stages needed for the role. This varies by seniority and complexity, so a junior role might move faster than a more senior one. 

If you’re juggling other interview processes and need things to move a bit faster, just let us know. We’re always happy to speed things up. Ultimately, we want you to make the best decision for yourself, and that’s a lot easier when you can properly compare offers. 

English is TOPdesk’s internal working language company wide. Often vacancies require fluency in the local language of the country, since you’ll be working directly with local customers or employees. Specific language requirements are always listed in the vacancy.

Short version: a clear CV, a few concrete stories from your experience ready to go (see the STAR method above), and your own questions prepared. Full breakdown in the new “Tips for applying & interviewing” section below.

Yes! Our job openings are updated regularly. If a position is listed on our official careers’ website, it’s still open and we’re actively accepting applications for it.

Just keep in mind that external job boards can sometimes show outdated postings that are no longer active, so for the most accurate, up-to-date overview, we’d always recommend checking our careers website directly.

This varies by country. In some locations, you’re welcome to submit a speculative application through the dedicated form on our careers website.

Don’t see anything that fits right now in your region? Subscribe to our job alert and we’ll keep you posted the moment a new opportunity opens up.”

Yes, most roles at TOPdesk follow a hybrid setup, with dedicated office days when you and your team come together in person. Some roles, like Office Management, are on-site every day, since being there in person is simply part of the job. You’ll always find the specifics for your role listed in the vacancy.

We publish salary ranges in the vacancies. Your salary depends on your role and level of experience; this is discussed openly with you during the process. What we can tell you: your salary is reviewed every year in a conversation with your manager and a third person, with raises tied to your performance, responsibilities, and growth. We also work with clear transparent salary system. More information about salary can be read in our salary blog.

As a global company, benefits vary by country to reflect local norms and regulations. You can find the specific benefits for your location on this page.

In essence TOPdesk’s culture build on Trust, Freedom, and Responsibility. Trust to do the work. Freedom to decide how. Responsibility for the result.

It is open and informal. Colleagues are approachable, and there’s real room to take your own initiative from day one, collaboration happens naturally rather than through rigid hierarchy.

You’re free to start your day any time between 8:00 and 9:30 AM (in some cases earlier), so you can build your workday around what suits you. The role itself offers plenty of variety, built on freedom, responsibility, and trust. On top of that, we genuinely care about your personal development and we’ll actively back you as you keep learning, growing, and pushing yourself further.

TOPdesk is based on Freedom, Trust, and Responsibility. You get xyz? Besides we offer a great variety of local benefits. You can check them for each country at our benefits section.

Both! Plenty of room for individual responsibility and initiative, but collaborating with colleagues is essential, and the culture is informal enough that you can walk up to anyone directly when you need help.

How much direct customer contact you get depends on the role: customer-facing positions like Sales and Consultancy involve regular contact, since being customer-focused is one of the core traits TOPdesk hires and interviews for.

We always encourage employees to develop themselves, as we believe individual growth contributes to organizational success. As a global company, benefits vary by country to reflect local norms and regulations. You can find the specific benefits for your location on this page. On top of that, several central (ongoing) initiatives contribute to learning being an integral part of the TOPdesk journey: from rolling out uniform career paths on role growth, to leadership development and AI upskilling projects.

All new employees participate in our company-wide onboarding program, Unified Onboarding. The program combines role-specific training with international sessions alongside fellow new joiners, covering internal services, employment conditions, and professional skills development. Each new employee is also paired with a personal buddy to support their integration, alongside continued guidance from their manager throughout the first year.

Once a year, you request 360-degree feedback from colleagues and stakeholders and write your own personal reflection. Together, these form the basis of your annual performance review, which you discuss with your manager and a third person. Halfway through the year, there’s also a lighter check-in: just you and your manager, based on your own self-reflection. It’s a chance to sharpen your goals and check you’re still on the right track.

Subscribe to TOPdesk’s job alert directly on the careers site to get new and open vacancies emailed to you once a month.

Every page on the careers site lists a dedicated recruiter’s name, email or optional phone number. For general questions, you can also reach the recruitment team per country via our contact page.

Yes! At the moment, internships are only available at our headquarters in Delft, the Netherlands.

Availability varies by term and department, you can always send an email to [email protected] to check in on what’s currently possible. Within the email, let us know what kind of internship you are looking for. We can always double check whenever things are possible.

Keep it clear and logically ordered so it’s easy to identify how your profile matches the role you applied for: use bullet points to summarize what you did, list the impact of your actions, mention targets (when applicable), and what you initiated in past roles.

Lead with whichever is more recent and relevant. Ideally, your most recent job, or your most recent study, whichever applies. Applying for a development role with relevant coding experience? Put the languages you’ve worked with near the top.

Treat it as a complement to your CV, not a repeat of it. Use it to explain why you’re applying and why TOPdesk specifically appeals to you at this point in your career. What are you looking for that you haven’t found elsewhere? Ground your key experience and competencies in one or two concrete examples rather than a list of responsibilities; we’re more interested in the impact you’ve had than the titles you’ve held.

PS always check the vacancy itself for any specific requirements around your motivation letter.

Go in with specific questions rather than generic ones. Swap “how many countries are you in?” for “what are my international opportunities here?”, or “how big is the team?” for “what are the dynamics like in the team I’d be joining?” Good areas to ask about: onboarding, what a typical workday looks like, whether you’d get a buddy, how much attention goes into personal development, and how often the team interacts with customers.

Most interview processes include a case exercise. In some cases, you’ll be asked to prepare something in advance. In others, it’s designed to be done on the spot. Either way, your recruiter will always walk you through exactly what to expect before that stage of the process.

At TOPdesk, personality matters at least as much as skills, as well as knowledge and skills, we focus on assessing personality and interpersonal fit. We’re looking for people who genuinely embody our three core values, Trust, Freedom, and Responsibility. Trust to do the work. Freedom to decide how. Responsibility for the result.

Besides that, there are specific traits we look for per role, which can be found in each job description.

TOPdesk has no dress code, for interviews or on the job. You’re welcome to wear whatever makes you feel most like yourself, whether that’s jeans and sneakers or something dressier. If it helps to have a benchmark: think smart casual, the kind of outfit you’d wear to meet a friend’s parents for the first time. Comfortable, put-together, still you.