Culture

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You can spot us from a mile away

At one glance, there’s little mystery about the TOPdesk culture. It’s a very open, friendly and flexible environment. We don’t pressure people. We know each other and go out together. We’re youthful, fun and forward. We throw parties! We’re honest, caring, and we go out on a limb to do someone a favour.
When you look beneath our friendly exterior, you’ll find that there’s three core values that keep us in perfect balance. Each as important as the other. This is what empowers us all from day one to do what we do best.

Trust means I can do it; Freedom means I can decide how to do it; Responsibility means I will do the right thing.

Our DNA

While values define what’s important to us and guide the way we approach our product development and marketing, our personality reflect in all our tone and style in communication. What are our personality traits?

Down-to-earth. That’s us.
We’re proud of what we do and have accomplished, and love to share our best practices with others. But we’re not the type to brag. Instead, we take pride in being sincere, humble and modest, and we tend to avoid hierarchies. This makes us relatable and approachable to customers and colleagues alike.

Uncomplicated and practical
Keeping things as simple as possible is important to us – both in our product and user experience, and the way we communicate. We don’t mince words and are direct, openminded and straightforward in everything we do. We like thinking in solutions, not problems. And we don’t talk in abstract terms, but rather we’re to-the-point and get things done.

Honest and trustworthy
This is the stuff relationships are built on. Our people thrive in a culture built on integrity, empathy and equality. We’re honest with our colleagues and customers, and treat them with respect. We don’t boast, but let the facts speak for themselves. We don’t make promises we can’t keep. We know our strengths, and aren’t afraid to show our weaknesses.

Warm and welcoming
We’re friendly people who nurture the relationships we build. We focus on our customer’s needs, not our own. We treat our customers like we do our colleagues: as equal conversation partners.

Eager
We like taking the initiative. And don’t worry – it’s ok to make mistakes. If we fall down the first time, we’ll get right back up again and make sure we’ll get it right the second time.

Helping People, Enabling Opportunities; Lives Elevated.

Guides to service excellence

We are the guides to service excellence. We help organizations around the world improve their service delivery and create an environment where their employees can thrive. Whether it’s users solving their problems faster through self-service or. Service desk employees spending less time on administration through smarter call management. Or helping entire organizations collaborate better through enterprise service management. We achieve all this and more with user-friendly, easy to integrate products that encourage working together. And with a highly engaged team that exists to learn, share knowledge, and form partnerships.

Better together

TOPdesk is a people-oriented company. We believe working together, teaching and learning from colleagues and customers is the key to delivering better services. We build connections where they might not have traditionally existed. Some call it collaboration, others business partnership, some cooperation. What connects these ideas is the sense that we can work better together. This works on the following three levels.

With each other
We blossom in a team that works, learns and grows together. We’re ambitious and inquisitive, and inspire each other to take initiative and try new things.

With our customers
Helping our customers is what we love most of all. We’re experts in our own field, but our customers know their own environment best. We want to use our expertise to help them become even better. Our products help with that. And our people? They’ve got our customer’s back every step of the way.

With our customers’s customers
What do our customers want? Exactly the same thing as we do: happy customers. By guiding them towards better services, we’re also helping them go the extra mile for their customers.

Helping people

Did you know that also outside of our day-to-day job we do the best we can to elevate lives? As helping others is in our DNA, TOPdesk grants every employee the chance to spent 2,5% of their contract time doing volunteer work! From picking up plastic to playing boardgames with elderly people. In a partnership with NL Cares we have launched a TOPdesk platform where you can find several volunteering initiatives to sign up to.

Are you already doing some volunteer work? Great! Keep the good efforts going! Or do a little extra on behalf of TOPdesk. Maybe you want to organize a slightly bigger activity with some of your colleagues? Gather ideas and get in touch with NL Cares!

Code of Conduct

To keep our culture the way it is, we need a safe environment where we can be ourselves and respect each other. Regardless of personality, background or opinions. If at some point you do find yourself in a situation where others show undesirable behaviour, we want you to feel secure enough to do something about it. That’s why TOPdesk has developed an elaborate Code of Conduct. Within this Code, we describe the principles of the TOPdesk culture and the procedures that follow when these norms and values get violated. All the elements of the Code Of Conduct are published on TOPerations (internal only).

Let’s go back in time

In the nineties, Dutch students Frank and Wolter were working their way through university as help desk operators. They saw a lot happening that could be done more effectively. They rolled up their sleeves and set up shop in a little attic in Delft. Their goal? Helping organizations make their services better, simpler and smarter.

TOPdesk employees have always been given the freedom to come up with their own ideas and assemble the teams and resources they need. This focus on freedom and shared responsibility brought us where we are today: TOPdesk has over 800 employees, helping out across the globe to elevate the lives of over 4500 customers.

We might be large, but we’ve never stopped believing in our core values: listening to the customer’s needs, and giving employees the trust, freedom and responsibility to climb mountains.