IT Operations Student

Do you like solving problems, are you the person friends call when their laptop won’t start, and are you reliable and quick on your feet? Then you could be our new IT Operations Student.You become the face of IT in our Delft headquarters. You are on site during our IT front-desk hours, so colleagues know when and where to find you. From “my laptop won’t start” to “the screen in this meeting room doesn’t work”, you are first-line support for your TOPdesk colleagues, in Delft and in our offices abroad.

What you will do 

• Staff the Delft IT front desk during the set walk-in hours and help colleagues on the spot
• Register, analyse and resolve hardware and software incidents in TOPdesk
• Prepare laptops, accounts and access for new colleagues, and handle returns for leavers
• Set up and look after workstations, monitors, docking stations and meeting-room presentation equipment
• Process software and licence requests and keep mailing lists up to date
• Keep the IT asset inventory accurate
• Point colleagues to self-service and remote support, so the front desk is not the only way to get help
• Write and update knowledge base articles when you solve something new
• Help us try out and improve the AI tools and automations we use in IT support.