Technical Product Support

  • Orlando, FL

If you love to help people, are a true problem solver and love to take a closer look at the underlying technology, then TOPdesk would provide an ideal opportunity to exercise this and build your career.

What to expect

No two days are ever the same. Every day you face new situations. However, your typical day as a Technical Product Support will involve being the first point of contact for all customers who have questions about our software. This means that you analyze, research and answer a wide array of inquiries. You think hard, listen , ask questions and set priorities. In addition to solving the technical puzzle, you will need effective communication skills to support conveying your message clearly.

Our customers have an elevated level of knowledge, so you must be a true expert for them. You help customers who support their own (internal) customers using our software. Questions can be very diverse. You will be a part of an international team, made up of an array of other offices such as The Netherlands offices, England, Brazil, Germany, Canada, and many more. You will also be working closely with Brazil, to create a unified support system for the Americas. Sometimes you can make someone very happy in under a minute by explaining the reasoning behind a functionality, while other times you have to do extensive research into possibilities for TOPdesk on a VMware environment for a Brazilian customer.

Our ideal candidate:

  • Highly educated and a recent graduate
  • Someone who can demonstrate an affinity for IT
  • Very analytical and solution- focused
  • Someone who has strong communication skills
  • Extremely customer focused and prepared to go the extra mile to deliver a great customer experience

Technical Product Support Training

As a member of TOPdesk’s Technical Product Support, your first few months will be spent on an extensive training program. During this time, you will learn everything about TOPdesk, databases including MS SQL and Oracle, out SaaS environments and our customers. once you have mastered the basics, most of your day will be comprised of analyzing incoming problems and finding technical or functional solutions. This will involve sharing your knowledge and experience with customers, with whom you will work directly. There is also a strong focus on sharing knowledge among colleagues: we believe this is of the highest importance when working in a knowledge-centered department like Support.

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