Do you love helping people? Are you a true problem solver and do you love to take a look at the underlying technology? Then TOPdesk is looking to help you build your career.
“The role is a combination of problem solving, learning, teaching and customer service. It is challenging but hugely rewarding. The comprehensive training programme is really helpful and the working culture is great!”
Chris Falshaw (Technical Product Consultant)
You are the first point of contact for all customers who have technical questions about how to use our software. This means that you analyse, research, and answer a wide array of enquiries. You think hard, listen, ask questions and set priorities. In addition to solving the technical puzzle, your strong communication skills help you to convey your message clearly. No two days are ever the same. Our customers are highly knowledgeable, so you must be a true expert. You help customers who support their own (internal) customers using our software.
During your first few months, you will follow an extensive training programme and travel to The Netherlands, Manchester and London where you will learn our software, databases including MS SQL and Oracle, our SaaS environments and our customers. You will spend most of your day analysing incoming problems and finding technical or functional solutions. You will share your knowledge and experience with customers. You will also share knowledge with colleagues: we believe this is important when working in a knowledge-centred department like Support. Once you have mastered the basics, you can explore the various specialisation paths.
TOPdesk was founded in Delft, the Netherlands, over 20 years ago by two students. Their goal? Helping others to improve their customer service – with software that is simple and easy to use. Since then, the organisation has grown: from two employees to over 600, and from a single small office to 12 branches worldwide. We might have grown a lot since we started, but we’ve never stopped believing in our core values: listening to customer’s needs, and giving employees the trust, freedom and responsibility to do great things.
Please send us your CV and cover letter to email@example.com. Check out our website careers.topdesk.com/uk for more information and an overview of all current positions.Apply now