Technical Product Support

  • 40 hours per week
  • Bachelor’s and/or Master’s degree
  • Salary starting at £26,000
  • London, Manchester

“The role is a combination of problem solving, learning, teaching and customer service. It is challenging but hugely rewarding. The comprehensive training programme is really helpful and the working culture is great!”
Chris Falshaw (Technical Product Support)

What are you going to do?

You are the first point of contact for all customers who have questions about our software and how to use it. This means that you will spend most of your week analysing, researching and finding technical or functional solutions to a wide array of inquiries. You’ll listen, ask questions and set priorities.

In addition to solving the technical puzzle, your strong communication skills help you to convey messages clearly. No two days are ever the same. Our customers are highly knowledgeable, so you must be a true expert. You help customers who support their own (internal) customers using our software. Additionally, you will share your knowledge and experience with fellow colleagues: we believe this is important when working in a knowledge-centered department like Support.

Once you have completed the core training detailed below, you will work with our Support teams predominantly based in Germany and the Netherlands to follow one of our specialization paths. These include SaaS / Cloud support, Product Development and Technical specializations.

Your training schedule:  

During your first few months, you will follow an extensive, two-phase training programme. This will be mostly conducted remotely, as well as in person, at our offices in the Netherlands, Manchester and London. During phase one, you will learn all about our customers, both of our software platforms (SaaS & On-Premise Virtual Appliance) and how TOPdesk is used. During phase two, you will learn about the more technical elements of the role such as how TOPdesk interacts with other systems, MS SQL databases, automation and how our hosted SaaS solution works.

Are you our new Technical Product Support Specialist?

  • Highly educated graduate
  • Someone who can demonstrate an affinity for IT
  • Have an interest in cloud computing
  • Analytical and solution-focused
  • Someone who has strong communication skills
  • Extremely customer-focused and prepared to go the extra mile to deliver a great customer experience

What we offer

  • Starting base salary of £26,000.00 plus company group bonus
  • 26 days of holiday per year plus public holidays & birthday
  • Workplace flexibility: a minimum of 2 days a week in the office to suit all employee needs
  • Unlimited career support
  • An exciting, supportive, international, and multicultural environment
  • Great company benefits including team outings and rewards, a generous pension plan, private healthcare, cycle to work scheme, tech scheme, Perkbox membership
  • An annual training budget equivalent to 10% of your basic salary
  • We have foosball, darts, and ping-pong!

Take Note

Please ensure you have the unrestricted right to work in the UK before applying.

Apply now
Resume and cover letter * Only doc, docx of pdf | Max. size: 3 MB
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.

Message for recruiters and headhunters

Please do not cold call us or submit unsolicited candidates. When we commission an agency to conduct a candidate search, we place our vacancies on Hiring Hub. If you’d like to work with us, please go through Hiring Hub.