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“The role is a combination of problem solving, learning, teaching and customer service. It is challenging but hugely rewarding. The comprehensive training programme is really helpful and the working culture is great!”
– Chris Falshaw (Technical Product Consultant)
You are the first point of contact for all customers who have questions about our software and how to use it. This means that you analyse, research and answer a wide array of inquiries. You listen, ask questions and set priorities. In addition to solving the technical puzzle, your strong communication skills help you to convey your message clearly. No two days are ever the same. Our customers are highly knowledgeable, so you must be a true expert. You help customers who support their own (internal) customers using our software.
You will spend most of your day analysing incoming problems and finding technical or functional solutions. You will share your knowledge and experience with both customers and colleagues: we believe this is important when working in a knowledge-centred department like Support. Once you have mastered the basics, you can explore the various specialisation paths.
Your training schedule:
During your first few months, you will follow an extensive, two-phase training programme and travel to our offices in The Netherlands, Manchester and London. During phase one, you will learn all about our customers, both of our software platforms (SaaS & On-Premise) and how TOPdesk interacts with other systems. During phase two, you will learn about the more technical elements of the role such as Authentication, MS SQL databases and Automation.
Please do not cold call us or submit unsolicited candidates. When we commission an agency to conduct a candidate search, we place our vacancies on Hiring Hub. If you’d like to work with us, please go through Hiring Hub.