As our team continues to grow in the UK, we are looking to expand our Customer Success team. The Customer Success Manager (CSM) is mainly focused on the success, retention, and growth of our existing customer base. A successful candidate will work closely with the Inside Sales, Account Management, Marketing, Technical Support and Consultancy teams to ensure the prioritization of customer satisfaction and maintaining TOPdesk’s customer-centric approach. The CSM will also work to ensure that the customer is getting the most out of TOPdesk as a product, as well as of the services we provide.
The CSM will perform all duties related to the ongoing strengthening of vendor/client relations through regular customer calls, post-implementation queries and visits to key accounts as necessary. They will support sales by identifying renewal, upsell and upgrade opportunities as well as managing references for potential new business contacts. A collaboration with Marketing will also result in further case studies, completion of industry recognized reviews and facilitation of relevant thought leaders’ presence at trade events to raise brand awareness.
An ideal candidate will have, or be able to quickly develop, a thorough understanding of TOPdesk’s customer landscape, plus the use of TOPdesk and its potential applications across numerous industry verticals. They will act as a bridge with the international product management team to communicate to a wider TOPdesk audience of customers and colleagues so that there is a clear and universal understanding of developments and demands within our industry. Knowledge will additionally be gathered through regular customer satisfaction surveys, attendance at tradeshows, and the coordination of customer networking events.
Please ensure you have the unrestricted right to work in the UK before applying
Please do not cold call us or submit unsolicited candidates. When we commission an agency to conduct a candidate search, we place our vacancies on Hiring Hub. If you’d like to work with us, please go through Hiring Hub.