Service Management Consultant

  • 40 hours per week
  • Bachelor’s and/or Master’s degree
  • Salary starting at £26,000
  • London

Founded in Delft, the Netherlands, over 25 years ago by 2 students, TOPdesk provides a Service Management solution designed to help others improve their customer service.

Not quite sure what Service Management is? It’s the science behind every step of customer service. When you work in Service Management you help organisations take care of their customers. From the technology they use, to the processes and people involved, you digitally transform their way of working.

As a Service Management Consultant, you will be responsible for visiting our customers to implement our software.

What are you going to do?

On a day-to-day basis, as a Service Management Consultant, you will collaborate with and advise IT professionals from executive level to operator level, guiding them through every stage of the implementation process. No two customers are the same; you will work with organisations of all sizes and industries, using your expertise to optimise their processes and set up the TOPdesk platform to perfectly fit their needs.

Through training sessions in our offices in London, Manchester, and headquarters in Delft, the Netherlands, as a consultant you will learn all there is to know about our product and the wider service management field. If you are eager to learn and broaden your prospects, we will be able to familiarise you with the world of B2B.

Weekly independent travel to locations across the UK is just one perk of being a Service Management Consultant at TOPdesk. You will be hands-on in the field, leading projects, problem-solving, delivering training sessions, and in the ideal environment to develop your talent.

Your team

The TOPdesk team is spread across two offices in London and Manchester, as is our diverse group of Service Management Consultants. The consultants meet every month for a ‘Consultancy Knowledge Day’ which compromises of knowledge sharing and problem-solving. The team also works closely with Technical Support UK, relying on their TOPdesk expertise to assist with training and general software-related queries and problems.

Are you our new Service Management Consultant?

  • A graduate with a 1st or 2:1 level university degree – all disciplines welcome
  • Comfortable with extensive travel and flexible in managing working hours (a full UK driving license is a plus)
  • Find it easy to understand technology
  • Can translate complex concepts into real-life scenarios.
  • A creative and analytical thinker with a logical approach to problem-solving
  • Independent, resilient, responsible, and can work to deadlines
  • Enjoys working in an international and multicultural environment

What we offer

  • Competitive salary starting at £26,000 with regular increases based on performance
  • 40 contracted hours of work per week, a London or Manchester base but primarily working at customer premises across the UK
  • Workplace flexibility: a minimum of 2 days a week in the office to suit all employee needs
  • 26 days of annual leave per year, plus UK bank holidays & birthday
  • Great company benefits including team outings and rewards, a generous pension plan, private healthcare, cycle to work scheme, tech scheme, Perkbox membership and more!
  • State-of-the-art offices in central London and Manchester with great amenities
  • Extensive in-house software training and soft skills training
  • An annual training budget equivalent to 10% of your basic salary
  • The opportunity to become an industry expert in areas such as ITSM, Prince2, ITIL and AGILE
  • Unlimited career support and professional development – got an idea? Go for it
  • An inspiring, exciting, international, and multicultural working environment
  • Specialise in your strengths, such as: Technical/Process/Best Practice in Service Management
  • An abundance of future opportunities, including: International Consultancy Conference organisation, international implementations, becoming a thought leader and industry expert
  • We also have foosball, darts and ping-pong!

Take Note

Please ensure you have the unrestricted right to work in the UK before applying.

Apply now
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Please do not cold call us or submit unsolicited candidates. When we commission an agency to conduct a candidate search, we place our vacancies on Hiring Hub. If you’d like to work with us, please go through Hiring Hub.