Founded in Delft, the Netherlands, over 25 years ago by 2 students, TOPdesk provides a Service Management solution designed to help others improve their customer service.
Not quite sure what Service Management is? It’s the science behind every step of customer service. When you work in Service Management you help organisations take care of their customers. From the technology they use, to the processes and people involved, you digitally transform their way of working.
As a Service Management Consultant, you will be responsible for visiting our customers to implement our software.
On a day-to-day basis, you will collaborate with and advise IT professionals from executive level to operator level, guiding them through every stage of the implementation process. No two customers are the same; you will work with organisations of all sizes and industries, using your expertise to optimise their processes and set up the TOPdesk platform to perfectly fit their needs.
Through training sessions in our offices in London, Manchester, and headquarters in Delft, the Netherlands, you will learn all there is to know about our product and the wider service management field. If you are eager to learn and broaden your prospects, we will be able to familiarise you with the world of B2B.
Weekly independent travel to locations across the UK is just one perk of being a Service Management Consultant at TOPdesk. You will be hands-on in the field, leading projects, problem-solving, delivering training sessions, and in the ideal environment to develop your talent.
The TOPdesk team is spread across two offices in London and Manchester, as is our diverse group of Service Management Consultants. The Consultants meet every month for a ‘Consultancy Knowledge Day’ which compromises of knowledge sharing and problem-solving. The team also works closely with Technical Support UK, relying on their TOPdesk expertise to assist with training and general software-related queries and problems.
Please do not cold call us or submit unsolicited candidates. When we commission an agency to conduct a candidate search, we place our vacancies on Hiring Hub. If you’d like to work with us, please go through Hiring Hub.