Service Management Consultant

  • 40 hours per week
  • Bachelor’s and/or Master’s degree
  • London & Manchester

Not quite sure what Service Management entails? It’s characterised by adopting a process approach towards management, and in particular focusing on customer needs.

What are you going to do?

As a Service Management Consultant, you will be visiting customers to improve processes and implement our software. You collaborate and advise with service desk operators to executives during every stage of the implementation process. No two customers are the same; you will be working side by-side with the customers of all sizes and industries, using your expertise to optimise customer processes and set up the software to perfectly meet their needs. If you are happy being independent, have the confidence to lead projects, enjoy collaborating with international colleagues, have a flair for problem solving and delivering training sessions – TOPdesk can offer you the ideal opportunity to develop your talent at a growing and dynamic software company. You will be trained and will learn a lot about our product and the service management field in general. If you are eager to learn and broaden your prospects, we will be able to familiarise you with the world of B2B.

Are you our new Service Management Consultant?

  • A graduate with a 1st or 2:1 level university degree – all disciplines are welcome
  • Find it easy to understand technology
  • Can translate complex concepts into real life scenarios
  • Flexible in managing your working hours and travel – a full UK driving license is a plus
  • Creative and analytical thinker
  • Excellent interpersonal and communication skills
  • A logical approach to problem solving/analytical skills
  • Enjoy working in an international and multicultural environment
  • Has good resilience, is responsible and can work to deadlines

What we offer

  • Competitive salary starting at £24,000 with regular increases based on performance
  • 26 days of holiday per year, plus UK bank holidays, a great pension plan and optional private health care
  • 40 hours of work per week, split between the office and customer premises
  • Extensive in-house software training and soft skills training
  • Become an industry expert in areas such as ITSM, Prince2, ITIL and AGILE
  • Unlimited career support and professional development- got an idea? Go for it.
  • A great team dynamic and company culture
  • An inspiring work environment: TOPdesk is the international market leader in service management software
  • Specialise in your strengths. Current consultants have specialised in: Technical/Process/Best Practice in Service Management
  • Future opportunities include: International Consultancy Conference organisation, international implementations, becoming a thought leader and industry expert
Apply now
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