Privacy and security

We store the data we need to maintain relationships with our customers, partners, sponsors and people interested in our services or information we provide. To maintain such relations, some data stored will be personal data (such as your name). We value transparency and honesty, which is why we want to clarify which details we store and how we use that data. If you still have questions after reading this page, please don’t hesitate to contact us directly, either on +4420 7803 4200,, or speaking to your account manager.

Protecting your data

We take care to protect the information you’ve entrusted to us. In line with the General Data Protection Regulations (GDPR), our current technologies and procedures are focused on safeguarding your information from unwanted access or unauthorised processing. When any party other than TOPdesk is involved in processing information, we require them to comply with the same standards and regulations. Our data protection procedures are regularly reviewed by independent external experts to ensure we can deliver on this promise.

How do we use your information?

We process and use your information to maintain our existing relationships, create new relationships and establish contact points. The data processed usually consists of data you have provided to us or we have gathered through interactions with you, such as at trade shows, on our website, or other platforms we use. We process this data to ensure that we can provide you with the most up-to-date, relevant information and to improve our services to you. This may also entail sharing some personal data with a third party to help us better communicate with you by providing you with suitable and interesting information. Below, we explain how we use the information for our main data processing purposes.

Website, emails and newsletters

We may also use some third-party tools on our website to gather information on how you use our materials and other resources. This helps us improve our content and adjust the presentation of our resources to better match your interests.

For our emails, we intend to only send you interesting information and materials. This may include emails about our blogs, webinars, and other marketing and product information.

Contact details and purchases

We keep basic details of our conversations and agreements to ensure that we can have productive interactions with you. We also document your preferences regarding what information you want to receive from us. This means we keep basic details on the best persons to speak to in your organisation and the purpose of our conversations.

We also document which service you’ve purchased from us and in what context you use them. This way, we can get an idea of our customers’ goals. We also keep track of other services in which you have shown interest. We use this information to keep our services in tune with the market and provide you with relevant information about our services.

SaaS customers and Support Services

If you are a TOPdesk customer and use our SaaS and support services, TOPdesk may process data stored in your TOPdesk environment to ensure we can provide the best possible customer service. The details of this processing are recorded in our agreement with you; for more information, please speak to your account manager.

Accessing, correcting and deleting your information

You may unsubscribe from these communications, as well as change or correct the information we store at any time via links provided in any email-based communication, or by getting in touch with us on Information that has become obsolete will be deleted from our systems according to GDPR guidelines.

TOPdesk reserves the right to change this privacy policy without any notice of change.

Last updated: July 26, 2018