UX Researcher (English version)

  • 32-40
  • Medior functie
  • WO
  • Delft

Are you a true pioneer and experienced in identifying the different research areas within the service management landscape? Are you excited to work at one of the best employers in the Netherlands? TOPdesk is looking for a UX Researcher!

What will you do as a UX Researcher?

Pioneering! You will be the first dedicated UX researcher at TOPdesk, where you will work closely with Product Owners, UX Designers and Scrum teams to support user research needs. What does this role entail? You will identify potential research areas to dive into, create research plans and recruit users. For example: find out how our customers would like to organize the groups of people that work with the TOPdesk softwareHow to do that? That is up to you! Why all this research? As a user experience researcher you know that the users’ motivation, needs and problems are the starting point for the best product development.  

You will work closely with UX designers and product owners to help answer questions about users’ behavior. But also, to check how the users are experiencing the product after a few months. Besides research, a vital part of your job will be to present your findings convincingly to others. Product managers will use your input to motivate roadmap decisions, and designers will base their designs on your insights.

Where will you work?

You will join the UX team. The UX team is part of the development department, which is scattered over three different countries: The Netherlands, Germany and Hungary. The team consists of 15 passionate UX designers who are eager to create user-centered software.  

Where? At TOPdesk! One of the best Dutch employers. We have an open and informal culture, we pay a lot of attention to personal development and it’s ok if you make the occasional mistake. We regularly hold presentations and knowledge sharing sessions to teach each other new things. There is also room to visit conferences, such as UXInsight. Moreover, you can allocate 10% of your time according to your own preferences, for example to explore new research methods.   

Are you the user experience researcher we’re looking for?

  • Higher education or University degree in Human-Computer interaction, Psychology, Anthropology or similar fields of expertise.
  • 2+ years of experience as a user researcher. 
  • You have good communication skills in English, both verbal and written. Speaking and writing in Dutch is a plus.
  • You’re able to translate your research findings into actionable insights. 
  • You’re able to identify potential research areas.

What we offer

  • A job at one of the most fun employers in the Netherlands 
  • All the freedom in the world to give shape to this position 
  • A dynamic job where your expertise and input is greatly valued 
  • A close-knit team with enthusiastic, international colleagues 
  • Excellent terms of employment 

Want to apply?

Does this sound as your new challenge? Send your motivational letter and cv to us through the application form.  

Tips for your letter? We think it’s important that you’re innovative, an excellent team player and analytical. We would love to hear, based on examples, what these components mean to you. We’re also curious why you would like this specific role and what your motivation is to work at TOPdesk. 

Got any questions regarding this role? Contact Maria Schulze Weddeling via 015 270 0900.

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