Are you a true pioneer and experienced in identifying the different research areas within the service management landscape? Are you excited to work at one of the best employers in the Netherlands? TOPdesk is looking for a UX Researcher!
Identify potential research areas to dive into, create research plans and recruit users! For example: find out how our customers would like to organize the groups of people that work with the TOPdesk software. How to do that? That is up to you! Why all this research? As a user experience researcher, you know that the users’ motivation, needs and problems are the starting point for the best product development. You will work closely with Product Owners, UX Designers and Scrum teams to support internal user research needs. But also, to check how the users are experiencing the product after a few months. Besides research, a vital part of your job will be to present your findings convincingly to your stakeholders. Product managers will use your input to motivate roadmap decisions, and designers will base their designs on your insights.
Besides working with a development team, you will be a member of UX guild. The UX guild is part of the development department, which is scattered over three different countries: the Netherlands, Germany and Hungary. The team consists of 20 passionate UX designers and researchers who are eager to create user-centered software.
Where? At TOPdesk! One of the best Dutch employers. We have an open and informal culture, we pay a lot of attention to personal development and it’s ok if you make the occasional mistake. We regularly hold presentations and knowledge sharing sessions to teach each other new things. There is also room to visit conferences, such as UXInsight. Moreover, you can allocate 10% of your time for training according to your own preferences, for example to explore new research methods.
Does this sound as your new challenge? Send your motivational letter and cv to us through the application form.
Tips for your letter? We think it’s important that you’re innovative, an excellent team player and analytical. We would love to hear, based on examples, what these components mean to you. We’re also curious why you would like this specific role and what your motivation is to work at TOPdesk.
Got any questions regarding this role? Contact Vera Zwikker via 015 270 0900.
We begrijpen dat je voor deze vacature kandidaten wilt zoeken, maar ook dat doen we liever zelf.