You play a vital and visible role as the leader of your layer and the value it aims to deliver to our customers. Therefore, it is an important high-visibility, high responsibility role.

In your role as Product Manager you:

• Define the strategic product vision for the domains in the layer
• Coordinate this strategy with other Product Managers to optimally support the company goals together
• Monitor customer experience and business results affected by the layer, and adjust plans accordingly

You also take the leadership on a tactical level. This involves establishing domain goals, ensuring that teams understand your strategic vision, and creating transparency for stakeholders. You also actively coach Product Owners in understanding how their products maximize value for the entire layer.

You will work closely together with:

• Product Managers, to align the overall product direction
• The Team Coordinator and Agile Coach(es), to achieve the goals of the layer
• The Product Owners and their teams, to get their expertise and to coordinate their activities

We expect you to play a leading role to make these different contributions strengthen each other.

You will be working for our Enabling layer. The Enabling layer exists to cover cross-cutting concerns throughout the Product & Development domain. Our goal within the layer is to increase developer effectiveness within the domain and improve the consistency of the product. Our main customers are other development teams, but many of our products also directly influence TOPdesk customers.

Current domains in the Enabling layer include Persistence, Search, Modern UX, Identity & Access Management, and Reporting. There are a number of domains that fall within the responsibility of the Enabling layer that are currently not being worked on. These include Usage Metrics & Communication Standards for Services.

We look for leadership qualities, the ability to bring people together and connect with the other layers, guilds and the company.  We like to see the ability to bring data, information and existing visions and ideas together in a coherent direction and vision. This role requires strong communication and prioritization skills. Due to the number of domains in the Enabling layer, you need to be able to keep an overview of what is going on within the layer and dependencies within other layers. You need to be comfortable in navigating complex problems and dealing with uncertainty.

An ideal candidate has the following characteristics:

• Ability to clearly express the connections between larger business goals and the domains in the layer
• Demonstrated, strong leadership skills
• Driven to create measurable success at customers
• Coaching skills for POs with different levels of seniority
• International outlook and perspective
• Builder of bridges, team player
• Strong communication skills that cross country borders
• Has an agile mindset

• A challenging job managing complex matters and business questions
• Direct influence on the basics of our product
• Independent job with a lot of responsibility
• Working at one of the best employers in the Netherlands.
• Contributing to an international, growing company.
• A salary that grows as you do.
• Vitality budget of € 50 each month.
• Your own laptop: do you choose Windows or macOS?
• 10 to Grow: time and budget for your personal development.
• Volunteer activities during working hours.
• Paid parental leave.
• 8 flexible holidays instead of the official Dutch public holidays.
• Want to know more? Read our blog about all perks of the job.

Ready to find out why we score so well in the annual employers’ surveys? Use the job application form to send us your CV and cover letter.

We value the ability navigate complex problems and strong communication skills. So we’d like you to give us an example of how you’ve used these skills in the past. We’re also curious about why you decided to apply for this role as Product Manager and why you want to work at TOPdesk.

If you have any questions about this vacancy, please contact Vera Zwikker on +31 15 270 0900.