Consultancy Manager
TOPdesk UK are looking for a Consultancy Manager to lead and optimize our consultancy services within our London & Manchester branches. You will play a crucial role in ensuring customer satisfaction and efficiency. This position offers a direct impact on our domain efforts and consultancy performance, making it essential for driving our future growth.
- Bachelor’s degree
- Manchester, London
What are you going to do?
In this role you’ll be leading and managing our UK consultancy team, currently consisting of 3 consultants, as well as regularly leading some consultancy sessions yourself.
You will also work alongside your fellow local management team members to balance all company goals for the local team in order to make the 2 UK branches successful as a whole.
You’ll ultimately be responsible to:
- Drive efficiency, collaboration, and client satisfaction within the consultancy services.
- Keep track of billability, quarterly and yearly targets, budget and capacity planning.
- Work closely with the Global Customer Domain to elevate consultancy services to the next level.
- Coach, develop, and appraise consultants to ensure continuous growth.
- Contribute to strategic decision-making and future business planning.
Are you our new Consultancy Manager?
- Proven leadership experience.
- Experience in consultancy.
- Excellent team leadership skills, with experience in coaching and developing consultants.
- The ability to implement strategies and drive consultancy improvements.
- Experience in budgeting and financial awareness – essential for this role.
- Strong project management skills.
- Experience with customer escalations and meeting delivery deadlines.
- An engaging personality, capable of building and maintaining a strong team.
- ITIL certification (preferred).
What we offer
- Competitive base salary and profit share scheme
- Hybrid, flexible working and healthy work-life balance
- Learning budget equivalent to 10% of your basic salary
- Generous pension scheme with company contributions up to 8%
- Enhanced maternity & paternity leave
- Private health insurance options
- Cycle-to-work scheme and techscheme
- 15 fully paid sick days, 5 days paid parental/carer leave, and 2 volunteering days
- 26 days of paid annual leave (plus public holidays) and your birthday off!
- Employee Assistance Program for you and your family
- Unlimited career support
- Benefits including team outings & rewards, Perkbox membership, and offices with foosball, darts, and ping-pong!
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
- Competitive base salary and profit share scheme
- Hybrid, flexible working and healthy work-life balance
- Learning budget equivalent to 10% of your basic salary
- Generous pension scheme with company contributions up to 8%
- Enhanced maternity & paternity leave
- Private health insurance options
- Cycle-to-work scheme and techscheme
- 15 fully paid sick days, 5 days paid parental/carer leave, and 2 volunteering days
- 26 days of paid annual leave (plus public holidays) and your birthday off!
- Employee Assistance Program for you and your family
- Unlimited career support
- Benefits including team outings & rewards, Perkbox membership, and offices with foosball, darts, and ping-pong!
10 to Grow
Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
Paid parental leave
Enhanced maternity & paternity options to suit your family needs.
10 to Grow
Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
Paid parental leave
Enhanced maternity & paternity options to suit your family needs.
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Got excited?
The button below will take you to the application form, so what are you waiting for? We look forward to receiving your CV and cover letter.
In need of some inspiration for your cover letter? We are curious about your consultancy and leadership experience. Besides that, we want to know why you want to work in this role at TOPdesk.
Apply now!