UX Researcher

  • 32-40
  • Budapest

Are you passionate about revealing the needs and wants users? Are you able to find the most important research areas to focus on? Then we are looking for a UX researcher like you!

What will you do as a UX Researcher?

You will work closely with Product Management, UX Designers and development teams to make sure the user’s needs are represented. What does this role entail? You will identify potential research areas to dive into, determine which research questions are most important, create research plans, recruit users and of course; conduct the research!

For example:  How to do that? That is up to you!

At TOPdesk, we believe UX research is important. The user’s motivations, needs and problems are the starting point for a great product and we need people like you to take the lead.

We expect you to gain insights into our user by using qualitative and quantitative methods such as interviews, usability tests, usage data and diary studies. You will be conducting research at any phase in the development cycle, from exploring problems to validating designs. You cultivate empathy and understanding by sharing customer stories and insights convincingly.

Product management will use your input for decisions regarding the roadmap, designers will base their designs on your insights and development teams will use your input to incorporate the user’s perspective into the product.

Where will you work?

You will join one of our UX teams. We have UX teams in three different countries: The Netherlands, Germany and Hungary. The team consists of UX designers and 3 UX researchers who are eager to create user-centered software.

Where? At TOPdesk! We have an open and informal culture, we pay a lot of attention to personal development and it’s ok if you make the occasional mistake. We regularly hold presentations and knowledge sharing sessions to teach each other new things. There is also room to visit conferences, such as UXInsight. Moreover, you can allocate 10% of your time according to your own preferences, for example to explore new research methods.

Are you the user experience researcher we’re looking for?

  • Higher education or University degree in Human-Computer interaction, Psychology, Anthropology or similar fields of expertise.
  • 2+ years of experience as a User Researcher.
  • You have great communication skills in English, both verbal and written.
  • You are able to translate your research findings into actionable insights.
  • You are able to identify potential research areas.
  • You can scope research in a way that you find answers to the most important questions while considering time constraints.
  • You are able to take an active role in improving general UX research processes and practices at TOPdesk.
  • You are an advocate for UX research at TOPdesk

What's in it for you?

  • All the freedom in the world to give shape to this position
  • A dynamic job where your expertise and input is greatly valued
  • A close-knit team with enthusiastic, international colleagues
  • An innovative work environment, where your opinion is important
  • Open company culture, familiar atmosphere, helpful colleagues
  • Our core values: trust, freedom, and responsibility


Does this sound as your new challenge? Send your motivational letter and cv to us through the application form.

Tips for your letter? We think it’s important that you’re innovative, an excellent team player and analytical. We would love to hear, based on examples, what these components mean to you. We’re also curious why you would like this specific role and what your motivation is to work at TOPdesk.

Any questions about the vacancy? We are happy to answer them during a short phone call. Please contact Szandi Sterl or Zsófi Aracsi via [email protected] to make an appointment.

Please keep in mind that the company cannot process your application if you need visa or work permit sponsorship in Hungary.

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