Data Analyst for product development

Do you have a love for data? Do you enjoy the challenge of using metrics to ensure that our Product & Development department and our TOPdesk product perform better and better? At TOPdesk, we are looking for an analytical colleague who can easily make connections when it comes to data usage in Software Development!

What will you be doing as a data analyst?

As a data analyst, you collect data from various data sources such as our own data warehouse with organizational and product data, and the tools we use in Product & Development as monitoring and service delivery software. Based on this data, you will create and manage dashboards and reports and draw conclusions. You use Elasticsearch and Qlik as tools. You present your insights to the teams and together we ensure that we get more out of our Product & Develoment data. This gives us more control over finding and targeting the right challenges in our organization and our product.

As the first person in the role of a Data Analyst in Product & Development you will help us to establish the usage of data througout the department. You will start with enabling the Development Leadership Team to draw conclusions from data. You are responsible for bringing organizational and product data together to monitor the dapartment goals. With your experience on data analysis you give advice on how to interpret and use those metrics.

Next to data modeling and data visualization, you identify data and data sources that are missing for making decisions in Product & Development, and you guide the department in adding those.

Where will you be working?

As a data analyst, you will be working in the ‘Product & Development’ domain. You will start with a close collaboration to enable the Development Leadership Team in decison making. This team is the leadership of the department, setting the strategic direction and goals.

You will also work closely together with the tactical roles in our department, such as the Department Agile Coaches, Head of UX, Enterprise Architect, Product Managers and Team Coordinators to help them establish the usage of metrics within their decision making processes.

Are you our data analyst?

  • You have a good command of English language
  • You have excellent analytical skills and software development insight
  • You also have demonstrable experience with data analysis in various tools
  • You already have experience with linking data sources
  • You are experienced in using Qlik, Elastic search and SQL
  • You have the ability to work autonomously and willingness to define and improve your own role within the domain
  • You are a pioneer personality, and you would be excited to help us with setting up systems and data

What's in it for you?

  • freedom in your work
  • an innovative work environment, where your opinion is important
  • room for your personal improvement
  • an international work environment
  • open company culture, familiar atmosphere, helpful colleagues
  • our core values: trust, freedom, and responsibility


If you would like to apply for the position, please submit your CV and motivational letter via the application form below and mark your salary request in the field Remarks.

Tips for your letter? We find it important that you are analytical and communicative. We would therefore like to hear, by means of an example, how these competencies can be found in you. We are also curious as to why you are applying for this position and why you would like to work for TOPdesk.

If you have questions about this vacancy, please contact Zsófi Aracsi or Szandi Sterl via [email protected]

Please keep in mind that the company cannot process your application if you need visa or work permit sponsorship in Hungary.

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