Account Manager – Fixed term 12 months
Are you a relationship-driven professional with a commercial mindset and a passion for helping customers succeed? At TOPdesk, we're looking for an enthusiastic Account Manager to join our Budapest team and become a trusted partner to our Hungarian customers. In this role, you'll have the opportunity to build lasting relationships, identify new business opportunities, and make a real impact on customer satisfaction and business growth. If you enjoy combining strategic thinking with a personal approach and thrive in a collaborative, international environment, we'd love to hear from you!
- 32-40
- Medior/ senior function
- HUF 930000 to HUF 1140000 / monthly
- Budapest
Company Description
TOPdesk is an international Software company specializing in service management with 800 employees in 8 countries and 5,000 customers worldwide. For our Budapest office, we are looking for a Product Operations Specialist.
Job Description
About the role
As an Account Manager for our Hungarian customers, you are the main commercial point of contact for your customer portfolio and work closely with our Consultancy and Support teams, as well as with our Development department when needed. You are responsible for the commercial success of your account portfolio and actively contribute to your customers’ growth by identifying opportunities, building a strong expansion pipeline, and securing revenue through structured renewal management.
Your responsibilities
- Take full ownership of all contract renewals within your portfolio, including forecasting based on Commit / Best Case / Pipeline
- Identify risks at an early stage and define concrete mitigation measures
- Negotiate contractual terms within defined commercial guidelines
- Build and maintain an active expansion pipeline
- Identify cross-sell and upsell opportunities based on actual customer value and needs (Value-Based Selling)
- Segment accounts based on revenue potential and whitespace to prioritize your time effectively
- Conduct regular, results-oriented customer check-ins
- Collaborate closely with Marketing and Product teams on customer feedback and product needs
- Work closely with Consultancy and Support to ensure customer success as the foundation for retention and expansion
Qualifications
Your profile
- Completed university degree
- Experience in a customer-facing role with commercial and/or revenue responsibility is preferred
- Excellent communication and presentation skills
- Confident and persuasive presence, combined with an entrepreneurial mindset
- Strong goal and results orientation, while maintaining a high level of customer and service focus
- Confident use of CRM systems for pipeline management and forecasting
- Fluent Hungarian and English are required
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. On the Fringe Benefits page, you’ll discover all of our employment compensations.
5 extra holidays
To promote a healthy work-life balance, TOPdesk is adding 5 extra holidays for personal use, whether for mental health, family, or other reasons.
Life1 Gym membership
Starting from January 1st, 2025, we are trying out a membership program for colleagues at Life1 gyms. It can be used for gym, sauna and over 40 types of group classes.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
5 extra holidays
To promote a healthy work-life balance, TOPdesk is adding 5 extra holidays for personal use, whether for mental health, family, or other reasons.
Life1 Gym membership
Starting from January 1st, 2025, we are trying out a membership program for colleagues at Life1 gyms. It can be used for gym, sauna and over 40 types of group classes.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
