Senior UX Researcher (German-speaking)
Do you want to use your research expertise to shape product decisions and create meaningful impact for users? As a Senior UX Researcher at TOPdesk, you’ll work with international product teams to uncover user needs, bring evidence into strategic decisions, and help strengthen our research practice across the organization.
- 32-40
- Senior function
- HUF 1240000 to HUF 1450000 / monthly
- Budapest
Company Description
TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Delft office, we are looking for a UX Researcher.
Job Description
Your environment
As a Senior UX Researcher, you’ll work across multiple product areas.
You are partnering with UX Designers, Product Managers, and Engineers
based in the Netherlands, Germany, and Hungary to ensure user insight
drives strategic and discovery decisions. You’ll work closely with
other UX Researchers and contribute to a shared research practice
that spans the organization.
Your job
- Ownership of research direction across one or more product domains,
identifying critical knowledge gaps and translating them into research
questions and study plans - Design and execution of complex qualitative and quantitative research
independently, helping product teams understand user behaviors, needs,
and pain points before solutions are defined - Synthesis of insights across multiple studies and sources to identify
broader patterns and strategic product opportunities - Bringing clarity to the decisions that teams and leadership are making,
ensuring they are grounded in strong evidence and a clear reading of
the trade-offs - Translation of findings into clear, actionable recommendations that
reveal patterns and shape product direction - Collaboration with relevant product teams and management on research
implications and decision trade-offs, aligning research across the
product domain, and navigating competing stakeholder priorities - Feedback to junior researchers and other product colleagues
(designers or Product Managers), reviewing their work for quality - Improvement of research practices, standards, and ResearchOps
activities within the team - Evaluation and application of new research methods and AI-supported
research techniques responsibly - Regular engagement with stakeholders across product, design, and
leadership to communicate findings and build organizational
research maturity
Qualifications
Your profile
- You have 5+ years of professional experience in UX research
(medior/senior capacity) - You have successfully planned and led complex end-to-end UX research
studies involving multiple stakeholders or user groups - You have a bachelor’s, master’s, or Ph.D. degree in Human-Computer
Interaction, Psychology, Human Factors, Cognitive Science, Social
Sciences, Anthropology, Design, or a related field; equivalent
practical research experience is also accepted - You work independently on complex research challenges involving
multiple studies and stakeholders - You have strong command of both qualitative and quantitative research
methods and know when and how to apply them - You are skilled at synthesizing findings across studies to surface
broader patterns and strategic product opportunities - You bring clarity to complex decisions and can help teams and
leadership act confidently on evidence - You have experience mentoring researchers or improving shared
research practices and workflows - You integrate AI tools into research workflows where they improve
efficiency without reducing research quality, and critically evaluate
AI-generated outputs before incorporating them into findings - You bring strong communication skills and can present findings
clearly to both direct teams and wider audiences - You have a proactive mindset and a drive for continuous improvement
in research practice - You are fluent in German (C1 level or higher), as you will conduct UX research and communicate directly with German-speaking customers and stakeholders.
- You are fluent in English (C1 level), enabling effective collaboration across our international teams.
Nice to have:
- Foundational UX research training or certification, e.g. Nielsen Norman Group (NN/g), UXPA, or CPUX
- You are fluent in Dutch
This is what you do it for
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. On the Fringe Benefits page, you’ll discover all of our employment compensations.
5 extra holidays
To promote a healthy work-life balance, TOPdesk is adding 5 extra holidays for personal use, whether for mental health, family, or other reasons.
Life1 Gym membership
Starting from January 1st, 2025, we are trying out a membership program for colleagues at Life1 gyms. It can be used for gym, sauna and over 40 types of group classes.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
5 extra holidays
To promote a healthy work-life balance, TOPdesk is adding 5 extra holidays for personal use, whether for mental health, family, or other reasons.
Life1 Gym membership
Starting from January 1st, 2025, we are trying out a membership program for colleagues at Life1 gyms. It can be used for gym, sauna and over 40 types of group classes.
Volunteering
Simply do it during work time. Did we mention helping people is part of our DNA?
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 Who am I speaking to?
During a phone screening interview, we’ll check if our expectations are aligned. If so, we’ll get together for the first interview.
3 First interview: culture
You'll get to know TOPdesk, and we’ll get to know you! If you have the true TOPdesk spirit, we’ll meet again for a second interview.
4 Second interview: job details
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Everyone excited? Check! Time to draw up a contract and choose your start date.
6 Welcome to TOPdesk!
Once you’ve signed the contract, we’ll arrange everything for your first day. Let the adventure begin!
Any questions?
