UX Researcher (m/f/d) (english version)

  • Fulltime
  • Experienced
  • Uni/FH

Are you a true pioneer and experienced in identifying the different research areas within the service management landscape? Are you excited to work at one of the best employers in the Netherlands? TOPdesk is looking for a UX Researcher (m/f/d)!

Your job

You will be the first dedicated UX researcher (m/f/d) at TOPdesk, where you will work closely with Product Owners, UX Designers and Scrum teams to support user research needs. What does this role entail? You will identify potential research areas to dive into, create research plans and recruit users. For example: find out how our customers would like to organize the groups of people that work with the TOPdesk software. How to do that? That is up to you! Why all this research? As a user experience researcher you know that the users’ motivation, needs and problems are the starting point for the best product development.

You will work closely with UX designers and product owners to help answer questions about users’ behavior. But also, to check how the users are experiencing the product after a few months. Besides research, a vital part of your job will be to present your findings convincingly to others. Product managers will use your input to motivate roadmap decisions, and designers will base their designs on your insights.

Your work environment

You will join the UX team. The UX team is part of the development department, which is scattered over three different countries: The Netherlands, Germany and Hungary. The team consists of 15 passionate UX designers who are eager to create user-centered software.

Where? At TOPdesk! One of the best Dutch employers. We have an open and informal culture, we pay a lot of attention to personal development and it’s ok if you make the occasional mistake. We regularly hold presentations and knowledge sharing sessions to teach each other new things. There is also room to visit conferences, such as UXInsight. Moreover, you can allocate 10% of your time according to your own preferences, for example to explore new research methods.

Your profil

  • Successfully completed university studies in human-computer interaction, (business) psychology, anthropology or a comparable course of study
  • At least 2 years of experience as a UX researcher (m/f/d)
  • Excellent ability to present research findings in front of colleagues, stakeholders and especially executives
  • Proficient in various formative and summative user research methods such as contextual interviews,
    usability studies, focus groups etc.
  • Very good command of English, both verbally and in writing

What we offer

  • Free supply of fresh fruit, coffee, tea and water
  • Massages and discounted gym membership
  • Free parking on site
  • Joint employee events
  • Flexible working time model in a modern working environment
  • Well-founded induction by a buddy
  • Promotion of your personal strengths
  • Open working atmosphere in an international environment
  • Pleasant working atmosphere with flat hierarchies
  • training opportunities

Are you interested?

Then we look forward to receiving your meaningful application, stating your salary expectations, using the following application form, for the attention of Sabrina Schmidt.

We are also interested in how you became aware of us and why TOPdesk interests you as a future employer.

If you have any questions, please contact us by e-mail at jobs@topdesk.de or by telephone at
+49 (0) 63162400-0 at your disposal.

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