UX Researcher (m/f/d) (english version)

  • Uni/FH
  • Kaiserslautern
  • Unlimited

TOPdesk is an international software company in the field of service management with 900 employees in 11 countries and 5.000 customers worldwide. For our location in Germany, Kaiserslautern we are looking for an UX Researcher (m/w/d)*.

Your work environment

You will join a product cell consisting of development teams, UX designers, product owners and a product manager. At the same time you will collaborate with other UX researches and UX teams from other product cells spread across Germany, Netherlands and Hungary.

Your job

  • You will identify potential research areas to dive into
  • Determine which research questions are most important
  • Create research plans
  • You will be conducting research at any phase in the development cycle, from exploring problems to validating designs.
  • Recruit participants for research studies
  • You gain insights into our user by using qualitative and quantitative methods such as interviews, usability tests, usage data and diary studies.

For example: Find out how our customers would like to create, organize and use workflows so their operators can work efficiently.How to do that? That is up to you! At TOPdesk, we believe UX research is important. The user’s motivations, needs and problems are the starting point for a great product and we need people like you to take the lead.

Your profile

  • Higher education or University degree in Human-Computer interaction, Psychology, Anthropology or similar fields of expertise.
  • 2+ years of experience as UX Researcher or similar.
  • You have great communication skills in English, both verbal and written.
  • You are an advocate for UX research at TOPdesk.

You are able to:

  • translate your research findings into actionable insights.
  • identify potential research areas.
  • scope research in a way that you find answers to the most important questions while considering time constraints.
  • take an active role in improving general UX research processes and practices at TOPdesk.

What we offer

  • Permanent employment contract and 30 days annual vacation
  • Pleasant working atmosphere with flat hierarchies
  • Open working atmosphere in an international environment
  • Flexible working hours within a modern working environment
  • Possibility to work at home office up to 50% of the time
  • Well-founded induction by a buddy
  • Time for individual training opportunities to promote your personal strengths
  • Joint employee events and team building measures
  • Employee subsidy for gym membership
  • Company health measures such as health days or fresh fruit
  • Free drinks (coffee, tea, water)
  • Gifts on special occasions, e.g. anniversary
  • Monthly tax-free payment in kind in the form of a Mastercard
  • Possibility of time off (sabbatical)
  • Quality time together (table football, Nintendo Wii)
  • Corporate benefits
  • Vacation bonus

Are you interested?

Then we look forward to receiving your meaningful application, stating your salary expectations, using the following application form.

We are also interested in how you became aware of us and why TOPdesk interests you as a future employer.

If you have any questions, please contact Michelle Dhom or Vanessa Groh by e-mail at [email protected] or by telephone at +49 (0) 63162400-0 at your disposal.

* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.

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