{"id":8805,"date":"2025-10-23T11:42:22","date_gmt":"2025-10-23T11:42:22","guid":{"rendered":"https:\/\/careers.topdesk.com\/de-en\/?post_type=vacancy&p=8805"},"modified":"2025-10-23T11:42:22","modified_gmt":"2025-10-23T11:42:22","slug":"director-of-customer-success-management-csm-m-f-d","status":"publish","type":"vacancy","link":"https:\/\/careers.topdesk.com\/de-en\/vacancies\/consultancy\/director-of-customer-success-management-csm-m-f-d\/","title":{"rendered":"Director of Customer Success Management (CSM) (m\/f\/d)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"discipline":[69],"education":[],"employment-type":[9],"experience":[24],"location":[84],"class_list":["post-8805","vacancy","type-vacancy","status-publish","hentry","discipline-consultancy","employment-type-full-time","experience-senior","location-kaiserslautern"],"acf":{"vacancy_summary":"For our location in Kaiserslautern, founded in 2004, we are looking for a Director of Customer Success Management (CSM) (m\/f\/d)*.","vacancy_intro_text":"TOPdesk is an international software company specializing in service management with 900 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a Director of Customer Success Management (CSM) (m\/f\/d)*.","contract_hours":"40","educational_level":[93],"discipline":[69],"employment_type":9,"location":[84],"experience":24,"salary":"","other":"","job_description":{"job_description_heading":"Where will you end up?","job_description_block_text":"At TOPdesk, our mission is to ensure customers achieve value from our offering, leading to long-term retention, satisfaction, and sustainable growth. To strengthen this mission, we are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of our CSM function.\r\n\r\nThis is an exciting opportunity to shape and scale a growing team across the Netherlands and Germany. You will play a pivotal role in building the foundation of our CSM strategy, driving adoption, and ensuring our customers realize their goals with TOPdesk.","job_description_decorative_image":""},"your_team":{"your_team_heading":"Your job","your_team_block_text":"
\r\n