Salesforce Administrator (m/f/d)
TOPdesk is an international software company specializing in service management with 900 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a Salesforce Administrator (m/f/d)*.
- 40
- Mid-level
- University degree/Vocational qualification
- Kaiserslautern
Where will you end up?
As a Salesforce administrator you will end up in team ‘Atlas’ in the TOPdesk IT department! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
Your job
Role Summary
As Salesforce Administrator, you’ll ensure TOPdesk gets the most value out of Salesforce by enabling automation, optimizing workflows, and maintaining platform stability. You’ll configure and customize Salesforce to meet evolving business needs, manage data quality, and support key processes that drive sales effectiveness and strategic goals. You’ll work closely with colleagues in IT and across the business to ensure Salesforce is reliable, efficient, and easy to use.
Your job
- Automate and simplify Sales processes so the team can focus on value-adding work
- Ensure Salesforce data is accurate and reliable for reporting and decision-making
- Manage the release lifecycle (testing and deployments) to keep the platform stable and compliant
- Support and troubleshoot integrations with tools like Clay and DocuSign
- Enable Sales and Revenue teams to use Salesforce efficiently and effectively
- Monitor system health, performance, and security, and take proactive action when needed
- Explore new Salesforce features (including AI) and recommend adoption where they improve business outcomes
- Share Salesforce knowledge and best practices with colleagues to raise overall expertise
- Broaden your scope by contributing to neighboring platforms such as HubSpot and NetSuite
Your profile
Education & Experience
- Degree in Computer Science, Information Systems, or a related field
- 3+ years of experience as a Salesforce Administrator or Developer
- Salesforce Certified Administrator (ADM-201) required or in progress; other certifications (Advanced Admin, Platform App Builder) are a plus
Technical Skills
- Strong experience configuring Salesforce: custom objects, fields, page layouts, record types, Flows, approval processes, and alerts
- Skilled in data management: imports/exports, cleansing, validation rules, and duplicate management
- Familiar with release management practices: sandbox setup, testing, deployments
- Knowledge of Salesforce security features and compliance practices (e.g., login policies, field-level security, GDPR awareness)
- Understanding of integrations: connected apps, APIs, and exposure to tools like HubSpot or NetSuite
- Familiarity with version control tools (e.g., Git) is a plus
Soft Skills
- Adaptable and solution driven, with strong problem-solving skills and attention to detail
- Skilled at building collaborative relationships and aligning with business stakeholders
- Excellent communicator, able to explain technical topics to non-technical audiences
- Takes initiative to identify gaps, owns solutions, and thrives with minimal supervision
- Curious and proactive in learning new tools, trends, and best practices
What we offer
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 You receive an invitation
Your preparation for the interview: You don't need to know all the company figures by heart, but it is an advantage if you have read up on our company in advance so that you can ask us any questions during the interview. Dress code: There is no prescribed dress code at TOPdesk. Just come in your favorite sneakers.
3 We get to know each other
During the interview, we'll tell you more about TOPdesk and you'll tell us more about yourself. The aim? To find out whether we are a good fit. It is particularly important for us to get to know your personality, as we cultivate a corporate culture in which every person and their individual skills are valued. Just be yourself!
4 We meet again
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Are both sides enthusiastic? Then we will plan another meeting as soon as possible to conclude a contract.
6 Welcome to TOPdesk
After you have signed the contract, we will agree the date of your first working day. Your career at TOPdesk can begin! Your personal buddy will be at your side right from the start and will help you to quickly find your feet in your new working life.
Are you interested?
Then we look forward to receiving your comprehensive application, including your salary expectations, using the application form below.
We are also interested in how you heard about us and why you are interested in TOPdesk as a future employer.
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, sexual orientation, or identity.
Apply now