Data Analyst (m/f/d)
TOPdesk is an international software company specializing in service management with 900 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a Data Analyst (m/f/d)*.
- 40
- Mid-level
- University degree/Vocational qualification
Where will you end up?
As a Data analyst you will end up in team ‘Orion’ in the TOPdesk IT department! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
Your job
Role Summary
As a Data Analyst, you’ll play a key role in enabling data-driven decision-making across TOPdesk by delivering trusted insights stakeholders can rely on and ensuring data quality. You will analyze complex datasets, create impactful visualizations, and provide recommendations that influence key business decisions and long-term strategy. You’ll work closely with colleagues in IT and across the business to ensure stakeholders have access to accurate, accessible, and actionable data.
Your job
- Analyze, create and manage datasets, identifying trends, patterns, and opportunities
- Build and maintain dashboards and reports that clearly visualize key metrics and performance indicators
- Work closely with teams across Sales, Marketing, Finance, and other key departments to turn challenges into clear, data-backed solutions and foundational datasets
- Collaborate with Data Engineering, Business Applications, and other IT teams to understand the data journey and ensure seamless, governed data flows from source to end-user
- Carry out on-the-spot analyses to quickly solve important business questions
- Ensure data quality through governance and validation practices, while maintaining awareness of relevant data privacy regulations
- Identify and refine key performance metrics that drive strategic decisions
- Explore and adopt new tools, methods, and trends in data analytics to continuously improve capabilities
Your profile
Education & Experience
- Degree in Data Science, Statistics, Computer Science, or a related field
- Minimum 5 years of experience in data analysis, with demonstrated success in delivering insights that inform decisions
Technical Skills
- Able to turn complex datasets into clear insights that drive confident business decisions
- Proficiency in SQL and Python, or similar data analysis relevant languages
- Experience with visualization tools such as Qlik, Tableau, Power BI, or similar
- Knowledge of data governance, data privacy (such as GDPR), and practices for ensuring data quality
Soft Skills
- Adaptable and solution-oriented, with strong problem-solving skills and attention to detail
- Skilled at building collaborative relationships and understanding business processes
- Excellent communication and presentation skills to explain technical findings to non-technical audiences
- Takes initiative to identify gaps, owns the process of fixing them, and thrives with minimal supervision
- Proactive in learning new tools and staying current with analytics trends
What we offer
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 You receive an invitation
Your preparation for the interview: You don't need to know all the company figures by heart, but it is an advantage if you have read up on our company in advance so that you can ask us any questions during the interview. Dress code: There is no prescribed dress code at TOPdesk. Just come in your favorite sneakers.
3 We get to know each other
During the interview, we'll tell you more about TOPdesk and you'll tell us more about yourself. The aim? To find out whether we are a good fit. It is particularly important for us to get to know your personality, as we cultivate a corporate culture in which every person and their individual skills are valued. Just be yourself!
4 We meet again
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Are both sides enthusiastic? Then we will plan another meeting as soon as possible to conclude a contract.
6 Welcome to TOPdesk
After you have signed the contract, we will agree the date of your first working day. Your career at TOPdesk can begin! Your personal buddy will be at your side right from the start and will help you to quickly find your feet in your new working life.
Are you interested?
Then we look forward to receiving your comprehensive application, including your salary expectations, using the application form below.
We are also interested in how you heard about us and why you are interested in TOPdesk as a future employer.
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, sexual orientation, or identity.
Apply now