UX Researcher

Job Description

Your environment

As a UX Researcher, you’ll conduct research across our product areas,
exploring AI-powered features to build the next generation of ITSM
platforms, while also keeping our research practice organized and
running smoothly. You’ll partner with UX Designers, Product Managers,
and Engineers based in the Netherlands, Germany, and Hungary.
You’ll work closely with other UX Researchers and contribute to a
shared research practice that spans the organization.

Your work will span discovery and validation, helping teams decide
what to build and whether it works.

Your job

• Planning and execution of qualitative and quantitative research
  end-to-end, helping product teams understand user behaviors,
  needs, and pain points
• Selection and application of appropriate research methods for each
  question; including interviews, usability tests, surveys, and other
  qualitative and quantitative methods
• Collaboration with Product Managers and Designers throughout Generative
  and Evaluative research activities, from framing research questions
  to turning findings into decisions
• Recruitment of participants, moderation of sessions, and analysis
  of data into clear, actionable findings
• Presentation of research findings clearly to Product Managers,
  UX Designers, and Engineering teams
• Maintenance of research documentation and contribution to the
  shared research repository
• Contribution to ResearchOps; including participant recruitment
  processes, research tooling, documentation standards, and templates
  such as scripts and consent forms
• Support for lightweight research run by others (PMs, Designers)
  where appropriate, with the right guidance and guardrails