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Senior UX Researcher

Do you want to use your research expertise to shape product decisions and create meaningful impact for users? As a Senior UX Researcher at TOPdesk, you’ll work with international product teams to uncover user needs, bring evidence into strategic decisions, and help strengthen our research practice across the organization.

  • 32-40
  • Senior
  • University degree/Vocational qualification
  • EUR 5000 to EUR 5500 / monthly
  • Kaiserslautern
Apply now

Company Description

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Delft office, we are looking for a UX Researcher.

Job Description

Your environment

As a Senior UX Researcher, you’ll work across multiple product areas.
You are partnering with UX Designers, Product Managers, and Engineers
based in the Netherlands, Germany, and Hungary to ensure user insight
drives strategic and discovery decisions. You’ll work closely with
other UX Researchers and contribute to a shared research practice
that spans the organization.

Your job

  • Ownership of research direction across one or more product domains,
    identifying critical knowledge gaps and translating them into research
    questions and study plans
  • Design and execution of complex qualitative and quantitative research
    independently, helping product teams understand user behaviors, needs,
    and pain points before solutions are defined
  • Synthesis of insights across multiple studies and sources to identify
    broader patterns and strategic product opportunities
  • Bringing clarity to the decisions that teams and leadership are making,
    ensuring they are grounded in strong evidence and a clear reading of
    the trade-offs
  • Translation of findings into clear, actionable recommendations that
    reveal patterns and shape product direction
  • Collaboration with relevant product teams and management on research
    implications and decision trade-offs, aligning research across the
    product domain, and navigating competing stakeholder priorities
  • Feedback to junior researchers and other product colleagues
    (designers or Product Managers), reviewing their work for quality
  • Improvement of research practices, standards, and ResearchOps
    activities within the team
  • Evaluation and application of new research methods and AI-supported
    research techniques responsibly
  • Regular engagement with stakeholders across product, design, and
    leadership to communicate findings and build organizational
    research maturity

Qualifications

Your profile

  • You have 5+ years of professional experience in UX research
    (medior/senior capacity)
  • You have successfully planned and led complex end-to-end UX research
    studies involving multiple stakeholders or user groups
  • You have a bachelor’s, master’s, or Ph.D. degree in Human-Computer
    Interaction, Psychology, Human Factors, Cognitive Science, Social
    Sciences, Anthropology, Design, or a related field; equivalent
    practical research experience is also accepted
  • You work independently on complex research challenges involving
    multiple studies and stakeholders
  • You have strong command of both qualitative and quantitative research
    methods and know when and how to apply them
  • You are skilled at synthesizing findings across studies to surface
    broader patterns and strategic product opportunities
  • You bring clarity to complex decisions and can help teams and
    leadership act confidently on evidence
  • You have experience mentoring researchers or improving shared
    research practices and workflows
  • You integrate AI tools into research workflows where they improve
    efficiency without reducing research quality, and critically evaluate
    AI-generated outputs before incorporating them into findings
  • You bring strong communication skills and can present findings
    clearly to both direct teams and wider audiences
  • You have a proactive mindset and a drive for continuous improvement
    in research practice
  • You are fluent (C1) in English, ensuring clear communication
    across teams
  • You are fluent (C1) in either
    German or Dutch, enabling effective collaboration in German-speaking
    and/or Dutch-speaking environments

Nice to have

  • Foundational UX research training or certification, e.g.
    Nielsen Norman Group (NN/g), UXPA, or CPUX

What we offer

The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.

TOPdesk_fringe-benefits-vacation-days

Vacation

30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.

TOPdesk_fringe_benefits_extra

Salary

Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.

TOPdesk_fringe_benefits_Home-office

Remote work

There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.

TOPdesk_fringe-benefits-vacation-days

Vacation

30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.

TOPdesk_fringe_benefits_extra

Salary

Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.

TOPdesk_fringe_benefits_Home-office

Remote work

There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.

The job interview process. This is how we do it!

Any questions?

  • +49 631 624 00-444

Are you interested?

apply here!