Senior UX Researcher
Do you want to use your research expertise to shape product decisions and create meaningful impact for users? As a Senior UX Researcher at TOPdesk, you’ll work with international product teams to uncover user needs, bring evidence into strategic decisions, and help strengthen our research practice across the organization.
- 32-40
- Senior
- University degree/Vocational qualification
- EUR 5000 to EUR 5500 / monthly
- Kaiserslautern
Company Description
TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Delft office, we are looking for a UX Researcher.
Job Description
Your environment
As a Senior UX Researcher, you’ll work across multiple product areas.
You are partnering with UX Designers, Product Managers, and Engineers
based in the Netherlands, Germany, and Hungary to ensure user insight
drives strategic and discovery decisions. You’ll work closely with
other UX Researchers and contribute to a shared research practice
that spans the organization.
Your job
-
Ownership of research direction across one or more product domains,
identifying critical knowledge gaps and translating them into research
questions and study plans -
Design and execution of complex qualitative and quantitative research
independently, helping product teams understand user behaviors, needs,
and pain points before solutions are defined -
Synthesis of insights across multiple studies and sources to identify
broader patterns and strategic product opportunities -
Bringing clarity to the decisions that teams and leadership are making,
ensuring they are grounded in strong evidence and a clear reading of
the trade-offs -
Translation of findings into clear, actionable recommendations that
reveal patterns and shape product direction -
Collaboration with relevant product teams and management on research
implications and decision trade-offs, aligning research across the
product domain, and navigating competing stakeholder priorities -
Feedback to junior researchers and other product colleagues
(designers or Product Managers), reviewing their work for quality -
Improvement of research practices, standards, and ResearchOps
activities within the team -
Evaluation and application of new research methods and AI-supported
research techniques responsibly -
Regular engagement with stakeholders across product, design, and
leadership to communicate findings and build organizational
research maturity
Qualifications
Your profile
-
You have 5+ years of professional experience in UX research
(medior/senior capacity) -
You have successfully planned and led complex end-to-end UX research
studies involving multiple stakeholders or user groups -
You have a bachelor’s, master’s, or Ph.D. degree in Human-Computer
Interaction, Psychology, Human Factors, Cognitive Science, Social
Sciences, Anthropology, Design, or a related field; equivalent
practical research experience is also accepted -
You work independently on complex research challenges involving
multiple studies and stakeholders -
You have strong command of both qualitative and quantitative research
methods and know when and how to apply them -
You are skilled at synthesizing findings across studies to surface
broader patterns and strategic product opportunities -
You bring clarity to complex decisions and can help teams and
leadership act confidently on evidence -
You have experience mentoring researchers or improving shared
research practices and workflows -
You integrate AI tools into research workflows where they improve
efficiency without reducing research quality, and critically evaluate
AI-generated outputs before incorporating them into findings -
You bring strong communication skills and can present findings
clearly to both direct teams and wider audiences -
You have a proactive mindset and a drive for continuous improvement
in research practice -
You are fluent (C1) in English, ensuring clear communication
across teams -
You are fluent (C1) in either
German or Dutch, enabling effective collaboration in German-speaking
and/or Dutch-speaking environments
Nice to have
-
Foundational UX research training or certification, e.g.
Nielsen Norman Group (NN/g), UXPA, or CPUX
What we offer
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
Any questions?
- +49 631 624 00-444