Head of UX (m/f/d)
TOPdesk is an international software company specializing in service management with 900 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a Head of UX (m/f/d)*.
- 40
- Senior
- University degree/Vocational qualification
- Kaiserslautern
Where will you end up?
The Head of UX at TOPdesk is a strategic leader responsible for shaping and executing a high-level UX vision that aligns with broader organizational goals and product strategy. This role entails driving organizational change to enhance UX maturity, providing leadership, and fostering the professional development of the UX team. The Head of UX is accountable for ensuring the optimal user experience in our software, supporting organizational clarity, and contributing to a cohesive product strategy. You lead and inspire the UX organization to deliver outstanding solutions.
Your job
Product & Technology
You will work in TOPdesk’s Product & Technology domain. In that domain you are responsible for all colleagues working in UX related roles, i.e., including UX Designers, Design System Designers, and UX Researchers, fostering an environment of creativity and growth. Currently there are three UX Managers who will directly report to you.
You will be part of the Product & Technology leadership team. That team is headed by the Chief Product & Technology Officer (CPTO) and consists further of the VP Product Engineering, VP Platform Engineering and VP Product.
Key Responsibilities
Vision and Strategy
- Develop a clear and actionable UX vision that complements the overall product strategy.
- Cultivate and communicate consistent messaging around the UX vision and strategy.
- Provide strategic direction that empowers decision-making within the UX community.
Leadership and Organizational Influence
- Champion and implement organizational changes that enhance UX and empower customer centricity.
- Optimize UX resource allocation, i.e., having the right, relevant and applicable skills and capacities available for the product teams to optimize for reaching UX objectives.
- Provide technical and disciplinary leadership to UX professionals.
- Foster professional growth and guidance for UX team members.
- Ensure UX maturity is set to the appropriate level within the company.
- Actively support initiatives by providing organizational clarity and presence.
- Communicate clear expectations and relevant company goals.
Accountability and Outcomes
- Demonstrate achievement of agreed upon outcomes and product value.
- Monitor and assure the quality and consistency of UX across the product portfolio.
- Involve UX professionals in co-creating product strategy.
Product and Technical Support
- Map UX-related concerns to product strategy and maintain alignment with the roadmap.
- Address technical challenges affecting product-wide UX.
Your profile
- More than 10 years working experience in the field of UX of which more than 5 years in leadership positions.
- Proven experience in UX leadership in business-to-business product development, including setting and executing high-level UX vision.
- Strong understanding of product strategy and ability to align UX efforts with business objectives.
- Exceptional leadership skills with a track record of fostering professional growth within a UX team.
- Ability to drive organizational change and enhance UX maturity.
- Excellent communication skills with an ability to convey strategic vision and product goals.
- Experience in managing UX quality across diverse product lines.
- Technical proficiency related to UX design trends and interaction patterns.
- Collaborative mindset to involve UX professionals in strategy development and execution.
What we offer
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 You receive an invitation
Your preparation for the interview: You don't need to know all the company figures by heart, but it is an advantage if you have read up on our company in advance so that you can ask us any questions during the interview. Dress code: There is no prescribed dress code at TOPdesk. Just come in your favorite sneakers.
3 We get to know each other
During the interview, we'll tell you more about TOPdesk and you'll tell us more about yourself. The aim? To find out whether we are a good fit. It is particularly important for us to get to know your personality, as we cultivate a corporate culture in which every person and their individual skills are valued. Just be yourself!
4 We meet again
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Are both sides enthusiastic? Then we will plan another meeting as soon as possible to conclude a contract.
6 Welcome to TOPdesk
After you have signed the contract, we will agree the date of your first working day. Your career at TOPdesk can begin! Your personal buddy will be at your side right from the start and will help you to quickly find your feet in your new working life.
Are you interested?
Then we look forward to receiving your comprehensive application, including your salary expectations, using the application form below.
We are also interested in how you heard about us and why you are interested in TOPdesk as a future employer.
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, sexual orientation, or identity.
Apply now