Head of UX (m/f/d)
TOPdesk is an international software company specializing in service management with 900 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a Head of UX (m/f/d)*.
- 40
- Senior
- University degree/Vocational qualification
- Kaiserslautern
What are you going to do as head of UX?
Develop a clear and actionable UX vision that complements TOPdesk’s overall product strategy! At TOPdesk, innovation and customer-centricity are at the heart of everything we do. You’ll cultivate and consistently communicate the UX vision across the organization, providing strategic direction that empowers decision-making within the UX community.
As our brand new head of UX, you’re accountable for demonstrating the achievement of agreed-upon outcomes and product value. You’ll monitor and ensure the quality and consistency of UX across the entire product portfolio, and actively involve UX professionals in co-creating the product strategy. Additionally, you will map UX-related concerns to the product strategy and maintain alignment with the roadmap, while addressing technical challenges that affect the user experience across product.
In terms of leadership we expect you to:
- Champion and implement organizational changes that enhance UX and empower customer centricity.
- Optimize UX resource allocation, i.e., having the right, relevant and applicable skills and capacities available for the product teams to optimize for reaching UX objectives.
- Provide technical and disciplinary leadership to UX professionals.
- Foster professional growth and guidance for UX team members.
- Ensure UX maturity is set to the appropriate level within the company.
- Actively support initiatives by providing organizational clarity and presence.
- Communicate clear expectations and relevant company goals.
Where will you end up?
At our TOPdesk headquarters in Delft, or in one of our offices in Kaiserslautern (Germany) or Budapest (Hungary). TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
You’ll be part of the Product & Technology domain at TOPdesk, working closely with the chief product & technology officer (CPTO) and other senior leaders including the VP product engineering, VP platform engineering, and VP product. You’ll lead a growing UX organization and directly manage three UX managers, playing a key role in shaping the future of our products and the experiences they deliver.
Are you our new head of UX?
We’re looking for someone who brings the following:
- 10+ years of experience in UX, with at least 5 years in leadership roles.
- Proven track record in UX leadership within B2B product development.
- Strong strategic thinking and ability to align UX with business goals.
- Experience in setting and executing a high-level UX vision.
- Excellent leadership and mentoring skills.
- Ability to drive organizational change and elevate UX maturity.
- Strong communication skills and the ability to convey vision and goals clearly.
- Experience managing UX quality across multiple product lines.
- Up-to-date knowledge of UX design trends and interaction patterns.
- A collaborative mindset and a passion for involving UX professionals in strategic decisions.
What we offer
The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
Vacation
30 days' vacation a year - enough time to switch off, discover new things or simply do nothing for a change.
Salary
Vacation pay, special payments, monthly tax-free benefit in kind in the form of a Mastercard, corporate benefits.
Remote work
There is the possibility to work partly remotely after onboarding. As it fits in with appointments or other requirements.
The job interview process. This is how we do it!
1 You apply
You send your CV and cover letter. Within the week, you'll hear if we're going to meet.
2 You receive an invitation
Your preparation for the interview: You don't need to know all the company figures by heart, but it is an advantage if you have read up on our company in advance so that you can ask us any questions during the interview. Dress code: There is no prescribed dress code at TOPdesk. Just come in your favorite sneakers.
3 We get to know each other
During the interview, we'll tell you more about TOPdesk and you'll tell us more about yourself. The aim? To find out whether we are a good fit. It is particularly important for us to get to know your personality, as we cultivate a corporate culture in which every person and their individual skills are valued. Just be yourself!
4 We meet again
Let’s find out if your experience and skills make you the perfect fit for the job and team.
5 Contract discussion
Are both sides enthusiastic? Then we will plan another meeting as soon as possible to conclude a contract.
6 Welcome to TOPdesk
After you have signed the contract, we will agree the date of your first working day. Your career at TOPdesk can begin! Your personal buddy will be at your side right from the start and will help you to quickly find your feet in your new working life.
Are you interested?
Then we look forward to receiving your comprehensive application, including your salary expectations, using the application form below.
We are also interested in how you heard about us and why you are interested in TOPdesk as a future employer.
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, sexual orientation, or identity.
Apply now