Customer Success Manager

  • University degree
  • Greater Toronto Area

TOPdesk Canada is looking for relationship builders with excellent commercial and communication skills. We are looking for motivated applicants with a high sense of responsibility and initiative. You have the opportunity to explore and build your responsibilities quickly within the environment of a scale-up office of an international market leader in its field.

What is Service Management and where does TOPdesk fit in? We mainly support IT teams of public organization to deliver their services to the organization, by providing a software platform and consultancy services.

What will you do?

As a Customer Success Manager, you will be a key player in delivering a great customer experience, from when a customer signs the contract till the end of the customer relationship. Your focus is to ensure the customer experience is meeting and exceeding our customer’s expectations, being in frequent contact with our customers and aligning the things we do with other individuals and teams (like Sales, Consultancy and Product Management).

If you enjoy building and maintaining long lasting relationships, not afraid for commercial responsibilities, comfortable asking (good) questions and carefully listen to what our customers need you might be our next Customer Success Manager.

Where will you work?

Due to COVID-19, you’ll mainly work from home for now, but when things are opening up again we encourage you to work at the TOPdesk office in North York, near Fairview Mall. You’ll be in close contact with our customers, during the initial implementation and roll out of our software solution as well as maintaining and building out the relationship to a mature partnership. You can meet up with customers remotely (in virtual meetings or during virtual events) and hopefully in the near future this can be combined with a meeting on location or a physical event.

Responsibilities

  • Responsible for the customer relationship (customer experience)
  • Responsible for maturing the internal processes that support our customers
  • Understanding the strength, weaknesses, opportunities and threats at our customers
  • Building out relationships to full partnerships
  • Matching our product and service offerings to the customer needs
  • Understanding the common denominators of our customers as input to other internal teams (e.g. Product Management, Marketing)
  • Freedom to take responsibilities in other things that will help to improve the customer experience

What we offer

  • Opportunity to help TOPdesk Canada grow, while accelerating your career 
  • Ability to work in a start-up environment where your ideas are heard 
  • Competitive salary/benefits package 
  • 15 vacation days and extra personal days for a good work-life balance
  • Opportunity to work in a fun, diverse, supportive team (Glassdoor rating of 4+ out of 5) 
  • Training and skill-building 

TOPdesk welcomes and encourages applications from individuals committed to diversity, equity and inclusion. We value expanding our capacity for diversity whether in gender, cultural or ethnic origin and background, or a disability. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What's next?

Are you enthusiastic? Want to apply? Send your application and a 1-page write-up on why you would be a good fit for this position, and with TOPdesk. Suitable candidates will receive an invitation for an interview.

Closing date for submitting your vacancy is August 8. Our ideal timeline would be round up the interview before the end of August and start as soon as possible.

TOPdesk welcomes and encourages applications from individuals committed to diversity, equity and inclusion. We value expanding our capacity for diversity whether in gender, cultural or ethnic origin and background, or a disability. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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