TOPdesk Canada is looking for problem solvers with excellent communications skills. We are looking for motivated applicants with a high sense of responsibility and initiative. You have the opportunity to explore and build your responsibilities quickly within the environment of a startup office of an international market leader in its field.
Not quite sure what Service Management entails? It’s characterised by adopting a process approach towards management, and in particular focusing on customer needs.
As a Service Management Consultant, you will be visiting customers to improve processes and implement our software. You collaborate and advise with service desk operators to executives during every stage of the implementation process. No two customers are the same; you will be working side by-side with the customers, using your expertise to optimize customer processes and set up the software to perfectly meet their needs. If you are happy being independent, have the confidence to lead projects, enjoy collaborating with international colleagues, have a flair for problem solving and delivering training sessions – TOPdesk can offer you the ideal opportunity to develop your talent at a growing and dynamic software company. You will be trained and will learn a lot about our product and the service management field in general. If you are eager to learn and broaden your prospects, we will be able to familiarise you with the world of B2B.
TOPdesk was founded in Delft, the Netherlands, over 25 years ago by two engineers who wanted to make a difference. Their goal was to help others to improve their customer service – with software that is simple and easy to use. Since then; the organization has grown from two employees to 700+, and from a single small office to 12 branches worldwide. But while our family has grown, we’ve never stopped believing in our core values: collaboration, listening to the customers’ needs, and giving employees the trust, freedom and responsibility to do great things.
Are you enthusiastic? Want to apply? Send your application and a 1-page write-up on why you would be a good fit for this position, and with TOPdesk. Suitable candidates will receive an invitation for an interview.
Our ideal timeline would be interview rounds May, early June, start in July or August.
We understand that you want to search candidates for this job, but we prefer to do that ourselves.