Service Management Consultant

  • University degree

TOPdesk Canada is looking for problem solvers with excellent communications skills. We are looking for motivated applicants with a high sense of responsibility and initiative. You have the opportunity to explore and build your responsibilities quickly within the environment of a startup office of an international market leader in its field.

Not quite sure what Service Management entails? It’s characterised by adopting a process approach towards management, and in particular focusing on customer needs.

Your job: Service Management Consultant

As a Service Management Consultant, you will be visiting customers to improve processes and implement our software. You collaborate and advise with service desk operators to executives during every stage of the implementation process. No two customers are the same; you will be working side by-side with the customers, using your expertise to optimize customer processes and set up the software to perfectly meet their needs. If you are happy being independent, have the confidence to lead projects, enjoy collaborating with international colleagues, have a flair for problem solving and delivering training sessions – TOPdesk can offer you the ideal opportunity to develop your talent at a growing and dynamic software company. You will be trained and will learn a lot about our product and the service management field in general. If you are eager to learn and broaden your prospects, we will be able to familiarise you with the world of B2B.

TOPdesk Canada

TOPdesk was founded in Delft, the Netherlands, over 25 years ago by two engineers who wanted to make a difference. Their goal was to help others to improve their customer service – with software that is simple and easy to use. Since then; the organization has grown from two employees to 700+, and from a single small office to 12 branches worldwide. But while our family has grown, we’ve never stopped believing in our core values: collaboration, listening to the customers’ needs, and giving employees the trust, freedom and responsibility to do great things.

Your profile

  • Recent graduates are welcome to apply- preferable with a focus on Business or Technology
  • Find it easy to understand technology
  • Can translate complex concepts into real life scenarios
  • Flexible in managing your working hours and travel
  • Creative and analytical thinker
  • Excellent interpersonal and communication skills
  • A logical approach to problem solving/analytical skills
  • Enjoy working in an international and multicultural environment
  • Has good resilience, is responsible and can work to deadlines
  • Preferable bilingual (English – French)

What can you expect?

  • The opportunity to work at a scale up branch of an international company
  • The opportunity to build your responsibilities quickly in the field
  • 15 days of holiday per year, an employee Retirement Savings Plan, company provided group benefits and employee events
  • Competitive salary
  • The opportunity to work with international colleagues around the globe
  • The opportunity to further develop your commercial skills, get in-house training and unlimited career support and progression
  • To be part of an exciting and inspiring work environment

What's next?

Are you enthusiastic? Want to apply? Send your application and a 1-page write-up on why you would be a good fit for this position, and with TOPdesk. Suitable candidates will receive an invitation for an interview.

Closing date for submitting your vacancy is August 8. Our ideal timeline would be round up the interview before the end of August and start as soon as possible.

TOPdesk welcomes and encourages applications from individuals committed to diversity, equity and inclusion. We value expanding our capacity for diversity whether in gender, cultural or ethnic origin and background, or a disability. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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