Customer Onboarding Coordinator

Following exceptional growth within recent years, TOPdesk is looking for a motivated, engaged and customer service-oriented individual to manage planning and coordinate the delivery of customer projects.

The ideal candidate will have the competency to facilitate and coordinate multiple agendas and projects alongside the consultancy team and liaise with customers to ensure that projects are delivered in a timely manner.

The candidate will also collaborate with multiple departments, such as Sales and Customer Success Management. The role will report to the Head of Services for Canada.

Who are we?

TOPdesk Canada is a division of the Dutch software company TOPdesk, a leading Service Management software supplier with 14 offices across 10 countries. TOPdesk develops, implements and supports software that helps organisations to efficiently organise their service desk and service processes. Our solutions are being implemented worldwide for small and large organisations alike and we are the market leader in Belgium, the Netherlands and Germany. You will fulfil an important part in achieving the same results in the Canadian market.

TOPdesk people are energetic and innovative, helping our clients to develop and achieve their business goals. We thrive on the responsibility and freedom that TOPdesk cultivates. So, if you are self-motivated with the confidence to develop and implement your own ideas, want to be responsible for creating your own working environment, enjoy project management and love to deliver first class customer service, we provide an ideal chance to build your career at a growing, dynamic company.

Are you our new Customer Onboarding Coordinator?


For this role, we need colleagues who are committed to creating an excellent implementation experience. The Customer Onboarding Coordinator role is focused on supporting a client-oriented agile organization. You will find yourself working in a multidisciplinary environment with consultants, sales and support colleagues who focus on supporting the customers, products and services of TOPdesk.

Daily activities include, but are not limited to:

  • Acting first point of contact for customers and colleagues with regards to consultancy planning and scheduling activities
  • Contributing to a positive client experience by participating in project kick-offs and check-ins
  • Managing post-sales consultancy related questions and providing relevant, helpful project documentation
  • Following up with staff and customers who have not responded to scheduling requests
  • Asking customers for – and responding to – feedback on the implementation process

Ideal candidate requirements:

  • Minimum degree level and/or previous experience in similar role
  • Great organisational skills
  • Multitasker
  • Excellent attention to detail
  • Clear, direct and effective communication skills
  • Team player
  • Bilingualism is advantageous

What’s in it for you?

  • Competitive salary/benefits package
  • 26 vacation days per year
  • Hybrid working with travel allowance for days worked from the office
  • Budget for personal development and growth
  • A monthly wellness budget
  • Working with friendly colleagues in a vibrant, open and modern environment
  • Freedom/empowerment to initiate your own projects and ideas
Apply now
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