Account Manager

  • 38 hours
  • Bachelor's and/or Master's degree
  • Melbourne CBD
  • Medior function

Are you looking for a unique opportunity in an Australian start-up with an international twist? Are you ready to hit the ground and conquer the market? Would you like to be at the start of the success of TOPdesk Australia? Become our new Account Manager!

What are you going to do as an Account Manager?

As an account manager you are challenged to find the best answers to questions and challenges from (potential) customers together with the – still small – team of TOPdesk Australia. Our sales style is helpful and assertive, never aggressive. We see good sales skills as a combination of substantive expertise, clear communication and getting a kick out of success. Building a long-term customer relationship is central to us.

You are the first point of contact for (potential) customers and you always put the interests of the customer and TOPdesk first. You can listen well, ask the right questions and empathize with the customer’s situation. With these characteristics you quickly understand complex situations and see opportunities for growth. Don’t worry, we’ll help you get started!

Where will you be working?

In a real start-up company in the heart of Melbourne (CBD)! We have a small office space where we work together directly and pursue an open work culture! Hard work coupled with fun group outings is key. In addition, you have the freedom to take initiatives in a new market for our team. The team currently consists of 3 Dutch colleagues with varied expertise: sales, marketing and technical support.

At TOPdesk our motto is “Helping people, enable opportuinities; lives elevated’. We believe in a unique customer experience and delivering an excellent service. Although we are making good progress all over the world, Australia is an unexplored country where we would like to get a foothold. We need the wisdom and enthusiasm of local professionals. We need you!

But … What is TOPdesk?

TOPdesk is a software and consultancy company from the Netherlands. We make software for “service management” and implement that software as well. Every company you can think of, has support departments that deal with questions from within the organization or from their external customers. These questions can easily be registered and solved with TOPdesk.

The companies that are looking for a tool like TOPdesk are endless. Municipalities, Universities or even Managed Service Providers: do you have employees or customers that you want to support? Then you probably need a system that registers your processes. From (major) incidents to SLAs, from keeping track of your assets to making changes… TOPdesk can make life easier and standardized! For a short introduction of TOPdesk, check this video.

Are you our new Account Manager?

  • Up to 5 years work experience
  • Genuine interest in technology and software
  • Exceptional communication skills
  • Enthusiastic and pro-active; think quickly and solve problems efficiently and effectively
  • Enjoy working in an international and multicultural environment
  • Can work individually and in a team
  • Able to balance time in & out of the office, growing your network and spreading the word

What we offer

  • The opportunity to work at a central Melbourne location
  • Competitive salary + 9,5% super
  • 25 days of holiday per year
  • The opportunity to further develop your commercial skills, get in-house training and unlimited career support
  • You will be part of an exciting and inspiring work environment: TOPdesk is an international market leader in service management software

Want to apply?

We would really like to read your motivational letter and check out your resume through the application form. Would you like to get in touch with us first to discuss this vacancy? Please contact us through hello@topdesk.com and we will get in contact with you soon.

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