Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, Our service management platform helps our customers integrate and simplify their organisation’s entire support needs, by seamlessly streamlining the flow of work.​

But it’s our people that add that extra zing. We believe culture is the most important reason why some organisations fail while others flourish. It’s why we highly value employee involvement and built our own business on trust, freedom, and responsibility from day one.

About the role:

As a Marketing Intern, you will:

• Craft compelling email marketing messages that capture our audience’s attention
• Assist the marketing team lead in creating and optimising email workflows, tracking KPIs, and analysing performance data.
• Learn how to use GA4, DataStudio, and other cutting-edge tools to gain insights into customer behaviour and identify areas of opportunity.
• Create and manage reports and dashboards to track KPIs and measure success against agreed goals.
• Work with a talented team to evangelise the TOPdesk brand and drive business growth.

About You:

• An passion for the dynamic software industry and a strong desire to venture into the exhilarating world of B2B Marketing.
• A strong interest in copywriting.
• Strong attention to detail. You will help us see what we’re missing.
• A motivated, analytical, data-driven, and highly technically savvy individual.
• Reporting and analytical skills.
• Eagerness to create content to suit target audiences across various channels.
• Ability to take ownership and work on several different projects.
• Strong writing and communication skills.
• Effectively collaborate within a global environment and a diverse company culture.
• Intermediate HTML/CSS knowledge is a bonus, but not required.

What we value:

• An enthusiastic, motivated, and genuine individual.
• Hunger to learn and develop new skills.
• A willingness to try, fail, learn, and try again.
• A strong team player with excellent communication skills.
• Adaptability and resourcefulness.
• Ownership and initiative.
• An interest in the SaaS industry.

What we offer

• 16-24hr work/week $35/hr – it’s up to you
• Hybrid office/home (providing flexibility based on your university schedule)
• A job with enormous freedom and room for your input.
• An exciting supportive international environment.
• Collaboration is key to our success, and we offer team lunches, bonding activities, and company-wide initiatives so you’ll never be siloed.

The TOPdesk culture

The foundation of what we aim to achieve can be described in 3 words: Trust, Freedom, and Responsibility. Our working culture imbues colleagues with trust to do things, they have the freedom to decide how to do it and their innate sense of responsibility means they will get the job done. Learn more about our culture here: https://careers.topdesk.com/au/stories/life-at-topdesk/culture/

To get to know the Aussie team better follow us on Instagram @topdesk_au

Where will you go?

You will be working in the heart of Melbourne. The Australian branch is relatively young in comparison to other TOPdesk offices. TOPdesk was established in Melbourne at the end of 2019. The team consists of 9 colleagues so far.

How to apply?

Are you our future Marketing Intern? Send your motivation letter and CV to [email protected]

Please state in the subject line: “TOPdesk Marketing Intern position – [your name]”

In your email, please state your working rights & how did you hear about this role.

Important tip for your motivation letter:

Don’t worry, we know you didn’t grow up dreaming about a job in service management software. What we want to know, is what is attractive about this role that made you apply. What part of the job description made you say “YEEESSS this job is perfect for me!!!” Or, what element of our work culture you strongly identified with.

Be honest, be authentic, be you.

Timelines Applications will close on August 20^th.

Diversity, Equity and Inclusion

At TOPdesk, we’re passionate about creating an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ people, those with a disability, women and people with a cultural or linguistically diverse background.

We recognise that certain groups, such as women and individuals from disadvantaged backgrounds, are much less likely to apply for a role they don’t meet 100% of the criteria for. If you feel like you meet most but not all the criteria and genuinely have a strong passion for, and desire to learn then we’d be happy to help you acquire those skills at TOPdesk and encourage you to apply. Please give us some background in your cover letter so we know how to consider your application.