Technical Support Specialist

  • 30-38
  • Bachelor's and/or Master's degree
  • Melbourne CBD
  • Junior/Medior function

Do you enjoy looking into difficult puzzles and solving problems that seem insoluble? Do you want to be part of a growing, international team? Then this is your new job: we are looking for a technical support specialist!

What are you going to do as a technical support specialist?

You analyse, research and answer a wide array of inquiries from our customers! You help customers who support their own (internal) customers using our software. You think hard, listen, ask questions and set priorities. In addition to solving the technical puzzle, you will need effective communication skills to support conveying your message clearly.   

Sometimes you can make a user very happy in under a minute by explaining the reasoning behind a functionality, while other times you have to do extensive research into possibilities for TOPdesk on a VMware environment for a customer. Further, there is also a strong focus on sharing knowledge among colleagues, throughout all the TOPdesk branches. As a knowledge-centred department like technical product specialist, this is of the highest importance.  

 You’re core role will be Technical Product Consultant, but as we are a starting team, we also expect you to help out with implementations for new customers. That means that your responsibilities will be varied and as a side-effect you’ll get a better understanding of the challenges our customers are facing.   

How will you be getting ready for the task?

 As a member of TOPdesk’s Technical Product Support Team, your first few months will be spent on an extensive training program. During this time, you will learn everything about TOPdesk, databases, API’s, SaaS environments and our customers. Your training will be arranged with colleagues from all around the world who will teach you all the things you need to know about the TOPdesk-software.   

Once you have mastered the basics, most of your day will be comprised of analysing incoming problems and finding technical or functional solutions. Our customers have an elevated level of knowledge, so you will become a true expert for them.  

Where will you go?

You will be working in the heart of Melbourne. The Australian branch is relatively young in comparison to other TOPdesk offices. TOPdesk established in Melbourne at the end of 2019. The team consists of five colleagues so far, so you will be working alongside different expertise in a small team on the ground  

Next to the Australian team, you will be a part of an international team, made up of an array of other offices such as The Netherlands, England, Brazil, Germany, Canada, and many more. The international collaboration is a vital part of this job, as one of the company goals is to establish 24/5 support for all our customers, starting from the beginning of 2021. Our Australian based team will play a major role to make this possible. Therefor it’s a big plus if you can speak and write in a second language like Brazilian Portugese and/or Dutch.   

At the office we like to mix hard work with a game of fussbal, table tennis or a beer at the end of the day. Perhaps you an even better initiative to throw in, to balance work and fun at this TOPdesk start-up? 

Our ideal candidate?

  • You have a bachelor or master degree 
  • You can demonstrate IT affinity 
  • Is very analytical and solution focussed 
  • Has strong communication skills and is extremely customer focused 
  • Can speak a second language, preferably Brazilian Portuguese and/or Dutch 

What we offer?

  • A job with enormous freedom and room for your input 
  • Great holiday planning: 26 vacation days 
  • Work in an international and appreciated environment 

Apply?

Are you enthusiastic? Send your motivation letter and CV to us via the application form. 

Tips for your cover letter? We think it is important that you are analytical and customer centric. We would therefore like to hear, on the basis of an example, what these competences mean for you. We are also curious as to why you respond to this position and why you would like to work at TOPdesk. 

Do you have any questions about this position? Then contact Marian via 0390710321 or m.den.ouden@topdesk.com  

Apply now
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