Service Management Consultant

  • 38h
  • Bachelor's and/or Master's degree
  • Melbourne CBD

Are you looking for a unique opportunity in an Australian start-up with an international twist? Are you ready to hit the ground and help customers optimize their service? Would you like to be at the start of the success of TOPdesk Australia? Become our new Service Management Consultant!

What will you do as a Service Management Consultant?

As a Service Management Consultant, you will improve processes and implement our software together with our customers. You collaborate and advise with service desk operators to executives during every stage of the implementation process. No two customers are the same; you will be working side by-side with the customers of all sizes and industries, using your expertise to optimise customer processes and set up the software to perfectly meet their needs.

If you are happy being independent, have the confidence to lead projects, enjoy collaborating with international colleagues, have a flair for problem solving and delivering training sessions – TOPdesk can offer you the ideal opportunity to develop your talent at a growing and dynamic software company. You will be trained and will learn a lot about our product and the service management field in general.

Where will you be working?

In a real start-up company in the heart of Melbourne (CBD)! We have a small office space where we work together directly and pursue an open work culture! Hard work coupled with fun group outings is key. In addition, you have the freedom to take initiatives in –a new market for our team. The team currently consists of 3 Dutch colleagues with varied expertise: sales, marketing and technical support.

At TOPdesk our motto is “Helping people, enable opportuinities; lives elevated’. We believe in a unique customer experience and delivering an excellent service. Although we are making good progress all over the world, Australia is an unexplored country where we would like to get a foothold. We need the wisdom and enthusiasm of local professionals for that. We need you!

But … What is TOPdesk?

TOPdesk is a software and consultancy company from the Netherlands. We make software for “service management” and implement that software as well. Every company you can think of, has support departments that deal with questions from within the organization or from their external customers. These questions can easily be registered and solved with TOPdesk.

The companies that are looking for a tool like TOPdesk are endless. Municipalities, Universities or even Managed Service Providers: do you have employees or customers that you want to support? Then you probably need a system that registers your processes. From (major) incidents to SLAs, from keeping track of your assets to making changes… TOPdesk can make life easier and standardized! For a short introduction of TOPdesk, check this video.

Are you our new Service Management Consultant?

  • Up to 5 years work experience
  • Find it easy to understand technology
  • Can translate complex concepts into real life scenarios
  • Flexible in managing your working hours and travel
  • Excellent interpersonal and communication skills
  • A logical approach to problem solving/analytical skills
  • Enjoy working in an international and multicultural environment
  • You are resilient, responsible and can work to deadlines
  • Can work well individually and in a team

What we offer

  • 38 hours of work per week, split between the CBD office and customer premises
  • Competitive salary + 9,5% super
  • 25 days of holiday per year
  • Extensive in-house software training and soft skills training
  • Become an industry expert in areas such as ITSM, Prince2, ITIL and Agile
  • You will be part of an exciting and inspiring work environment: TOPdesk is an international market leader in service management software

Want to apply?

We would really like to read your motivational letter and check out your resume through the application form. Would you like to get in touch with us first to discuss this vacancy? Please contact us through and we will get in contact with you soon.

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