Software Implementation Consultant

  • 30-38 hours
  • Bachelor's and/or Master's degree
  • Melbourne CBD

About the role

As a Software Implementation Consultant, you will implement our service management software for our customers. You will closely collaborate with very different customers, from service desk agents to C-Suite executives, from companies of all sizes and industries. You are encouraged to use your expertise and people skills to tailor the implementation to each customer’s needs.

This role is perfect for you if you:
• Can work independently
• Enjoy leading projects
• Enjoy collaboration with international colleagues
• Have a flair for problem-solving
• Love a customer-facing job

TOPdesk can offer you the ideal opportunity to develop your talent at a growing and dynamic software company. Are you not yet familiar with the world of service management? No worries! We will provide extensive training about our product and the service management field in general.

About TOPdesk

Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, Our service management platform helps our customers integrate and simplify their organisation’s entire support needs, by streamlining the flow of work.​

But it’s our people that add that extra zing. We believe culture is the most important reason why some organisations fail while others flourish. It’s why we highly value employee involvement and built our own business on trust, freedom, and responsibility from day one.

The TOPdesk culture

At TOPdesk, we’re passionate about creating an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ people, those with a disability, women and people with a cultural or linguistically diverse background.

Research shows that, unlike men, women and people from disadvantaged backgrounds are much less likely to apply for a role they don’t meet 100% of the criteria for. If you feel like you meet most but not all the criteria and genuinely have a strong passion for, and desire to learn then we’d be happy to help you acquire those skills at TOPdesk and encourage you to apply. Please give us some background in your cover letter so we know how to consider your application. We embrace flexibility to allow our people to manage the changing demands of work, personal, and family life.

The foundation of what we aim to achieve can be described in 3 words: Trust, Freedom, and Responsibility. Our working culture imbues colleagues with trust to do things, they have the freedom to decide how to do it and their innate sense of responsibility means they will get the job done.

Where will you go?

You will be working in the heart of Melbourne. The Australian branch is relatively young in comparison to other TOPdesk offices. TOPdesk was established in Melbourne at the end of 2019. The team consists of 8 colleagues so far.

Are you our new Software Implementation Consultant?

  • Graduating in 2023 or up to 3 years work experience in this field
  • Relevant tertiary education
  • Tech-savvy
  • Can explain complex concepts into easy to understand options
  • Excellent interpersonal and communication skills
  • A logical approach to problem solving/analytical skills
  • Enjoy working in an international and multicultural environment
  • You are motivated by challenges and eager to meet deadlines
  • Can work well individually and in a team

What we offer

  • $57,500 – $71,000 annual salary – Depending on your experience & education (based on a 38 hr work week)
  • Extensive in-house software training and soft skills training
  • Become an industry expert in areas such as ITSM, Prince2, ITIL and Agile
  • You will be part of an exciting and inspiring work environment: TOPdesk is an international market leader in service management software
  • 30-38 hr work week – it’s up to you
  • 26 days of paid annual leave
  • Work from anywhere in the world for 60 days a year
  • Workplace flexibility: a hybrid of home/office working to suit all employee needs
  • Summer party in The Netherlands with TOPdeskers around the world
  • A job with enormous freedom and room for your input
  • An exciting supportive international environment
  • 10 to Grow: a personal training budget, the equivalent of 10% of your annual gross salary to learn new skills. You can also use 10% of your work time for training.
  • Collaboration is key to our success, and we offer team lunches, bonding activities, and company-wide initiatives so you’ll never be siloed.


Are you our future Software Implementation Consultant? Send your motivation letter and CV to us through the application form.

Tips for your cover letter? Tell us why you are applying for this position and why you would like to work at TOPdesk.

Would you like to get in touch with us first to discuss this vacancy? Please contact us at [email protected] and we will get in touch with you soon.


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