As a Software Implementation Consultant at TOPdesk, you will be welcomed into a very supportive Customer Happiness team where your focus will be to implement our service management software for our customers. You will closely collaborate with very different customers, from service desk agents to C-Suite executives, from companies of all sizes and industries. You are encouraged to use your expertise and people skills to tailor the implementation to each customer’s needs.

This role is perfect for you if you:

• Have a flair for problem-solving
• Love a customer-facing job
• Can work independently
• Enjoy leading projects
• Enjoy collaboration with international colleagues

TOPdesk can offer you the ideal opportunity to develop your talent at a growing and dynamic software company. Are you not yet familiar with the world of service management? No worries! We will provide extensive training about our product and the service management field in general.

You will be working in the heart of Melbourne. The Australian branch is relatively young in comparison to other TOPdesk offices. TOPdesk was established in Melbourne at the end of 2019. The team consists of 9 colleagues so far.

Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, Our service management platform helps our customers integrate and simplify their organisation’s entire support needs, by streamlining the flow of work.​

But it’s our people that add that extra zing. We believe culture is the most important reason why some organisations fail while others flourish.

TOPdesk employees are friendly and professional, and strongly believe in working together. We embrace flexibility to allow our people to manage the changing demands of work, personal, and family life.

Doesn’t sound very unique?

Well, there’s one thing that truly makes us stand out: our people!

They’re the beating heart of our organisation. While our people have their own expertise, they thrive as a team. They put a lot of effort into helping our customers offer excellent services. TOPdesk people don’t just have their customers’ backs, but also go the extra mile for their colleagues. That’s why over 1000 colleagues in 11 countries manage to remain a team. We’ve grown over the years, but still believe in the values we started out with:

It’s why we continuously value employee involvement and built our own business on trust, freedom, and responsibility.

The TOPdesk culture
Our personality makes it easy for us to help our customers. How exactly?

Here are the five elements of our DNA.

Down to earth
We’re proud of what we do. But that doesn’t mean we brag about it. We take pride in being sincere, humble and modest, and we don’t believe in hierarchies. This makes us relatable and approachable to customers and colleagues alike.

Uncomplicated and practical
We’re direct, open-minded and straightforward in everything we do. We don’t talk about problems, but rather focus on the solution.

Honest and trustworthy
We’re honest with our colleagues and customers, and treat them with respect. Transparency is our middle name. We don’t exaggerate, but let facts speak for themselves. We know our strengths, and aren’t afraid to show our weaknesses.

Warm and welcoming
We’re friendly people who nurture the relationships we build. We focus on our customers’ needs, not our own. We treat our customers like we do our colleagues: as equal conversation partners.

Eager to learn
We’re always looking for ways to improve. We enjoy taking the initiative. But don’t worry: everyone makes mistakes. If you don’t get it right the first time, just keep trying.

• Graduating in 2023 or up to 3 years work experience in this field
• Relevant tertiary education
• Tech-savvy
• Can explain complex concepts into easy to understand options
• Excellent interpersonal and communication skills
• A logical approach to problem solving/analytical skills
• Enjoy working in an international and multicultural environment
• You are motivated by challenges and eager to meet deadlines
• Can work well individually and in a team

• $60,000 – $71,000 annual salary – Depending on your experience & education (based on a 38 hr work week)
• Extensive in-house software training and soft skills training
• Become an industry expert in areas such as ITSM, Prince2, ITIL and Agile
• You will be part of an exciting and inspiring work environment: TOPdesk is an international market leader in service management software
• 30-38 hr work week – it’s up to you
• 26 days of paid annual leave
• Workplace flexibility: Hybrid working (3 days in the office)
• A job with enormous freedom and room for your input
• An exciting supportive international environment
• Collaboration is key to our success, and we offer team lunches, bonding activities, and company-wide initiatives so you’ll never be siloed.

Send your motivation letter and CV to us through the application form.

Tips for your motivation letter? Tell us why you are applying for this position and why you would like to work at TOPdesk.

Would you like to get in touch with us first to discuss this vacancy? Please contact us at [email protected] and we will get in touch with you soon.

At TOPdesk, we’re passionate about creating an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ people, those with a disability, women and people with a cultural or linguistically diverse background.

Research shows that, unlike men, women and people from disadvantaged backgrounds are much less likely to apply for a role they don’t meet 100% of the criteria for. If you feel like you meet most but not all the criteria and genuinely have a strong passion for, and desire to learn then we’d be happy to help you acquire those skills at TOPdesk and encourage you to apply. Please give us some background in your motivation letter so we know how to consider your application.